Ethoca, a collaboration network for card issuers and merchants, landed a new client this week. The company has partnered with ACI Worldwide to integrate its flagship service, Ethoca Alerts, into ACI’s UP eCommerce Payments solution, making it globally available to payment service providers (PSPs).
Ethoca Alerts notifies PSPs, processors, acquirers and their merchant clients of issuer-confirmed fraud and customer-dispute data to help them bolster their existing fraud defenses. The protection against chargebacks passively takes place in the background. When a dispute occurs, Ethoca Alerts helps merchants resolve cardholder complaints before they go into the chargeback process and notifies them to stop the shipment of goods to fraudsters.
“Our integration with the ACI UP eCommerce Payments solution makes Ethoca Alerts easily available to more than 130 payment-service providers and thousands of their merchants,” says Ethoca CMO Keith Briscoe. “As we bring onboard more payment providers and top-tier merchants, the overall network effect increases. All participants, including Ethoca’s network of more than 545 card issuers, get more value by reducing fraud losses and eliminating more chargebacks.”
Toronto-based Ethoca was founded in 2005 and last presented at FinovateEurope 2016 in London. Earlier this year the company integrated Ethoca Alerts into the fraud-detection platform, Kount’s Kount Complete.
ACI Worldwide, which took the stage with MShift at FinovateFall 2011, powers electronic payments for more than 5,100 organizations, including 1,000+ financial institutions and intermediaries.