The bank has called the kiosk EasyHub, and the capabilities go far beyond a typical ATM. This kiosk allows customers to conduct many of the activities they would typically do in a brick-and-mortar bank, all outside of bank operating hours. Users interact with a video teller and follow written instructions on the screen to sign up for new products and services, apply for and receive a new debit card, update their personal details, request a checkbook, authenticate statements, and even apply for a personal loan.
Diebold Nixdorf’s Vynamic Connection Points, a multi-vendor software allowing for customized applications, is powering the EasyHub kiosk. The device comes with a debit card dispenser, biometric signature pad, document scanner, statement printer, ID reader, cash recycler and coin dispenser, and an NFC reader for contactless transactions.
In a blog post, Abdulla Qassem Emirates NBD group chief operating officer cited EasyHub’s customer-first approach, increased flexibility, and superior service among the benefits of teaming up with Diebold Nixdorf.
Diebold Nixdorf appeared on the Finovate stage alongside Zenmonics at FinovateFall 2014 to showcase an in-lobby terminal. Founded in 1859, the company is partnered with almost all of the world’s top 100 banks and most of the top 25 global retailers. Diebold Nixdorf is headquartered in Ohio and has 23,000 employees across the globe.