Remote Deposit Capture for Cash? Check Out PayNearMe’s Solution

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We recently chatted with the team at PayNearMe, maker of the electronic cash transaction network, about how banks can benefit from its new offering.

Company overview:

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What is PayNearMe?
PayNearMe helps consumers who prefer to pay with cash, a market estimated to be somewhere between 60 and 100 million Americans whose cash transactions total $1.3 trillion each year. Previously, cash users had been pretty much shut out of the ecommerce world. 

PayNearMe’s technology solves this by giving consumers the option to pay with cash remotely in brick-and-mortar stores around the country. It currently accepts cash at just under 10,000 7-Eleven and Ace Cash Express locations. Check out our experience using the technology

Merchant Examples:

  • Service providers, such as Greyhound, who sell tickets online (see example in video below).
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  • Billing service providers, such as Infosend
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  • Landlords and property management companies, such as Aclara Realty (see example in video below)

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How can banks benefit?
PayNearMe can help banks manage cash receivables for corporate Treasury Management accounts. This allows banks to act as funds managers, but reduces their need to deal with the retail management side of handling cash. 

From the end consumers’ perspective, this works a bit like a remote deposit capture solution that deposits cash instead of a check. Unlike traditional remote deposit capture for checks, it requires consumers to surrender their cash at the nearest 7-Eleven or Ace Cash Express.

While this won’t fully replace all foot traffic into bank branches, it has potential to mitigate the burden and cost of extra cash deposits and payments inside bank branches, especially in lower income neighborhoods where some banks have been closing their branch doors, as seen in this Bloomberg Businessweek piece.

In the end, PayNearMe has the potential to help banks reduce branch costs and/or locations. 

Use cases
The cash management side of PayNearMe is well-suited for industries such as property management (think rent payments), and government (think court fees and parking tickets) where a lot of small cash receivables are handled and processed. Because some consumers still need to pay in cash, it removes the hassle of travelling to the bank or a payment window that manages the receivables.

Here are two real-life examples:

1) Water bill payment

Typically, a consumer paying their utility bill in cash must go to a bank branch or payment window managed by the utility provider. With PayNearMe, consumers bring their cash to 7-Eleven or Ace Cash Express stores which credit the consumer’s account by scanning the barcode on their paper bill (see sample below).

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2) Armand Dupree (owned by Tupperware)

Cosmetics company Armand Dupree has a team of in-home salespeople, many of whom are underbanked. Because the end customers are also typically underbanked, payments are generally collected in cash. The salespeople can essentially remotely deposit cash by using 7-Eleven and Ace Cash Express stores as cash depositories. This can extend the bank’s reach without adding new brick-and-mortar expenses. 

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What’s next:
During the next 8 or 9 months, PayNearMe plans to add new retailers that would triple the number of locations where it accepts cash. If all goes according to plan, this time next year the company will have more than 25,000 access points, compared to the just under 10,000 today.  

Entrepreneurial Finance Lab’s Platform Helps FIs Increase Small Business Lending in Developing Nations

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Earlier this month, I was briefed by the COO of Entrepreneurial Finance Lab (EFL), Dennis DiDonna, on how they are increasing small business lending in developing countries while lowering default rates. EFL demonstrated at FinovateAsia last month in Singapore.

Company overview

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    • Launched in 2010 
    • 30 employees
    • Offices in North America, Latin America, & Africa
    • Used by a top-10 bank in Indonesia

Origin
EFL began as a Harvard Kennedy School of Government research project by professor Asim Khwaja, and PHD student Bailey Klinger. Khwaja and Klinger were studying the “missing middle,” meaning the lack of small- to medium-sized enterprises in developing countries. The project was so successful that the two went on to co-found the company.

Operating in 16 countries

  • Kenya
  • Nigeria 
  • Ghana
  • Tanzania
  • Malawi
  • Lesotho
  • Botswana
  • Zambia

  • Namibia
  • Swaziland
  • Mexico
  • Peru
  • Costa Rica
  • Indonesia
  • Haiti
  • Zimbabwe
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EFL from the borrower’s perspective
Prospective borrowers begin the loan application by answering about 200 assessment questions. Using their finger or a stylus on an Android tablet app or PC, 80% of participants finish within 40 minutes because the questions are written at at third-grade reading level.

The questions are different from what you would expect on a typical loan application and use techniques such as memory recall to keep users engaged (see samples below). It seems more like a game than a test.

Since the application doesn’t require cellular or mobile data, it can be completed offline. This flexibility is crucial when doing business in countries with limited Internet access. The app can be taken into the field (e.g., the borrower’s home or business) or it can be completed in the branch.

Sample question 1 (memory recall challenge):

Thumbnail image for fluidintelligenceQuestion.jpgSample question 2 (honesty assessment):Thumbnail image for HonestyQuestion.jpgSample question 3 (business intelligence assessment):Thumbnail image for BusinessQuestion1.jpgFrom the bank’s perspective

The FI has two options for the underwriting process:

1) They can send one of their loan officers to the customer’s place of business, where the assessment can be taken on a tablet

2) The customer can come into the bank branch and complete the assessment on a PC or tablet

Completed loan applications are submitted to EFL, where the startup analyzes the answers, generates a risk score, and sends the score to the FI within 30 minutes. 

In addition to the risk score, the EFL application can also capture:

    • Borrower’s fingerprints captured on the device 
    • Photo of the borrower (see screenshot below)
    • Photos the borrower’s inventory and storefront

Each of these extra inputs increases the likelihood that the loan will be repaid.  

EFL maintains a database of applicant-info that FIs can use to analyze their borrower base.

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What’s next
This week, EFL will be launching in Zimbabwe and is heavily focused on more geographic expansion. Because countries are culturally different, each requires a tailored interaction with the borrower base. EFL is also researching the use of biometrics for additional security on the system.

To learn more about EFL, watch its FinovateAsia 2012 demo.