FinovateEurope Sneak Peek: Horizn

A look at the companies demoing at FinovateFall on September 14-16, 2020. Register today and save your spot.

Horizn’s award-winning platform equips frontline employees & customers directly with the knowledge needed to improve customer experience and dramatically increase digital adoption across all channels.

Features

  • Get employees & customers fluent on latest digital innovation
  • Improve customer experience & drive digital adoption
  • Combine simulation microlearning methodology with gamification/analytics

Why It’s Great
Using Horizn, banks increased digital adoption by 25% and brought call center times down by 45 seconds. Using the in-branch demo with non-digital customers, up to 20% converted to digital banking.

Presenter

Steve Frook, VP Sales
Frook works closely with financial institutions to significantly increase adoption and awareness of new and existing innovations.
LinkedIn

FinovateEurope Sneak Peek: Glia

A look at the companies demoing at FinovateFall on September 14-16, 2020. Register today and save your spot.

Glia is a digital customer service platform that connects financial institutions to their customers using Chat, Voice, Video, CoBrowsing and AI.

  • Seamlessly move between modes of communication
  • Receive improved sales results and customer satisfaction via richer customer interactions
  • Deliver the best experience for customers and agents

Features

Why it’s great
By employing a digital-first approach to customer conversations, financial institutions improve customer satisfaction, reduce customer effort, and gain operational efficiencies.

Presenter

Dan Michaeli, CEO & Co-Founder
Michaeli is the driving force behind Glia’s vision to combine the human touch with technology to create the best customer experiences.
LinkedIn

FinovateEurope Sneak Peek: BLECKWEN

A look at the companies demoing live at FinovateEurope on February 11-13, 2020 in Berlin. Register today and save your spot.

Bleckwen: Real-time Machine Learning solution for financial crime detection. In partnership with banks, we combine Behavioral Analytics with AI to provide an effective response against fraud.

Features

  • Reduce false positives, customer friction and costs of financial crime detection
  • Reduce time to manage alerts with our white box approach
  • Comply with increasing regulatory requirements

Why It’s Great
Bleckwen’s real-time, dynamic Behavioural Analytics & Explainable AI-engine is well placed to detect the surging fraud threats in payments in today’s open banking world.

Presenters

David Christie, CEO
Christie has a global view of the challenges of managing Fraud from multi-jurisdictional, technology and business process perspectives with 20 years in financial services.
LinkedIn

David McLaren, VP Sales EMEA
McLaren is an Enterprise Sales and Financial Crime specialist with experience in new business sales, SaaS and managed services with extensive engagements working with Financial Institutions and Corporates.
LinkedIn

Fintech, Financial Services and the Case for 5G

Photo by panumas nikhomkhai from Pexels

There were more than a few provocative presentations at FinovateAsia last fall. And Celent’s Dan Latimore was the man responsible for delivering one of them. Latimore, who is Senior Vice President of Celent’s Banking group, weighed in on a topic that is increasingly on the minds of technology analysts inside and out of fintech: the impact of 5G (which stands for “fifth generation wireless”) on financial services.

“Banks need to think about the implications of being able to access really heavy compute power remotely and centrally, whether it’s over the cloud or on premises,” he said during his presentation on 5G late last year. “What that does is turn every device into a thin client- which will have some very interesting implications.”

Dan Latimore returns to the Finovate stage next month in Berlin for FinovateEurope. He will host an afternoon interactive Q&A session titled What’s Hot: Money Disrupt on February 11, and later will share his views on “What’s Hot & What’s Not in Fintech” as part of our Analyst Insight showcase on February 12. Check out our FinovateEurope conference page for more details.

Calling 5G “something banks aren’t even thinking about,” Latimore said, “we believe the effects of 5G are going to be subtle and profound over time.” He dared indulge the “superhighway” metaphor – previously coined to describe the rise of the Internet in the late 1990s – to compare the potential of 5G with its predecessor technology 4G (to say nothing of the “dirt road” that was 3G). Relative to 3G, he noted, 5G’s “fiber over the air” approach represents a 26,000x improvement in speed, as well as major improvements in capacity and latency (“the time it takes for the stimulus to create a response”).

For reference, the first commercial 3G networks were introduced in 2000. The first commercial 4G networks were introduced less than ten years later in 2009.

While it is generally (though not universally) acknowledged that 5G will represent major opportunities for innovation in a variety of industries – from entertainment to autonomous vehicles to the Internet of Things (IoT) – many observers have overlooked the potential impact of 5G on financial services. Because 5G will enable mobile devices to serve as thin clients which can simply “point back” to the backend server, Latimore explained, banks will be able to leverage massive computing power to provide everything from centralized updates and better contextual advice to personalized interfaces on ATMs.

To this point, Latimore indicated that 5G would be one of the key avenues toward a post-smartphone future, as well. “Don’t forget about wearables,” he warned, “because that’s now a thin client that can be a much more viable way for people to interact with their bank, probably activated by voice.”

Check out more from Dan Latimore on 5G, including the shift from hardware spend to data spend, how institutions can negotiate the transition from 4G to 5G, the potential for new security challenges, and more. Celent subscribers can access his report. To see his presentations live next month at FinovateEurope, visit our registration page and pick up your ticket today.


Demo spots for FinovateEurope are still available! If you’re a fintech company with innovative, problem-solving technology, FinovateEurope is your opportunity to show the world!

Contact our Event Team today for more information on how to join us on stage as a demoing company at FinovateEurope next month in Berlin!