Prosper Kicks Off Nationwide Lending with New Slogan and TV/Radio Advertising

imageArmed with a new national lending capability (note 1), new slogan, “Let’s bank on each other,” and a window of opportunity to gain ground on the competition (note 2), person-to-person lending pioneer Prosper is preparing new marketing initiatives which include television and radio advertising. Prosper said in its blog Monday that the ads will begin test runs this week. 

The two television spots feature short vignettes of real lenders and borrowers (see screenshot below). Prosper has also posted brief “behind-the-scenes” videos of the borrower and lender meeting while giving gushing testimonials about the service.

There is also a series of seven 30-second radio spots:

  • Meet the lender/borrower spots featuring same pairs as the TV ads (2 ads)
  • A young student borrowing from Prosper
  • A small business person borrowing from Prosper
  • A youngish woman borrowing from Prosper for debt consolidation
  • A man borrowing from Prosper for home improvement
  • A man borrowing from Prosper for a car loan

Preview the ads here (note 3).

Analysis
It will be interesting to see how the advertising is received. From a branding perspective, I think the ads are extremely effective, doing a good job communicating the benefits to both borrowers and lenders. And Prosper positions itself as a smart bank alternative without getting overly negative (e.g., Lending Tree’s $100-million “When banks compete” campaign in the late 1990s) or going so over the top (think WaMu) that you can’t recall who made the ad (see previous coverage here). 

One thing I’m sure of: Prosper did a great job showcasing the ads on their website, including the very Web 2.0 touch of posting “behind-the-scenes” videos of the TV commercials. 

Prosper Brad and Lara tv advertisement

Notes:

1. Prosper recently changed its process so all loans are originated by Utah industrial bank, WebBank, then resold to the winning Prosper bidders. The TV ad above even carries the fine print that, “Prosper lenders are loan purchasers.”

2. Prosper’s primary competitor, LendingClub, is currently operating at limited capacity as it seeks additional licensing/authority from regulatory bodies (coverage here). It, too, uses WebBank to originate all loans made through its platform. The latest entrant, Loanio, debuted its services at our April 29 Finovate Startup conference, but is still a few weeks away from a launch. A number of other P2P startups are in various stages of development with launches expected within the next 12 to 18 months. 

3. For more information on the P2P lending market, see our Online Banking Report: Person-to-person Lending 2.0 

13% Would Use Banking in Facebook

In an unscientific poll of 500 Facebook users (see note 1), we found that 13% of respondents are interested in accessing their bank balance through their Facebook account (red bar below).

image
Source: Online Banking Report, 9 April 2008, n = 500

While that’s not exactly a ringing endorsement of the idea, it’s potentially enough early adopters to get the service rolling. Most of the interest emanated from younger segments. For example, 18% of 18-to-24 year-olds said they’d probably use Facebook banking (gray bar below) compared to about 5% of the 25-49 group (green and yellow bars below).

image
Source: Online Banking Report, 9 April 2008, n = 500

But it will take education to move “Facebook banking” into the mainstream. The majority of respondents, 70%, said there is “no way” they’d bank within Facebook and another 13% said probably not, resulting in a strong 83% negative rating. Given well-founded concerns surrounding online security, that’s not surprising. 

For more information:

Note:
1. Survey was conducted April 9 through Facebook’s polling mechanism. Total respondents = 500. Respondents are self-selected so the results should not be used to forecast specific demand.

Press/Blogger Coverage of Finovate Startup

 

We are still recovering from an amazing week in the San Francisco sunshine. But luckily our blogger friends picked up the slack with exhaustive coverage of Finovate Startup. It’s great to see blogging beginning to impact the B2B space like it has on the consumer side. 

It takes enormous concentration to listen, much less write about, 40 companies in a single day. So thanks  much to Erin, Scott, Ron, Brad, Matt, Jeff, Corey, Christophe and the others who tirelessly spent their day bringing the event to life through their blogs, videos, and photos (links below).

Blog coverage:

  • For a rundown of each company and its demo, see:
    — a thorough post in Payments News by Scott Loftesness of Glenbrook Partners
    — Erin McCune’s full coverage in her Forte blog
    — Christophe Langlois’ live blogs at NetBanker
  • For critiques of each demo:
    — Brad Garland and friends rate each presentation on a 1 to 5 scale on the Banktastics blog
    — LazyMan demonstrates he’s anything-but in his review of the 40 presentations at Lazy Man and His Money
  • For an insightful critique of the value propositions (or lack thereof) presented by each category of presenter, see Ron Shevlin’s Thursday must-read post in his Marketing Whims (and check out the comments as well)
  • Jeff Stephens at Creative Brand Communications adds his thoughts on several of the themes at The Story blog
  • Wing Yu at FinancialMedia.org posted his interview with Vestopia CEO Steve Markowitz
  • RateLadder posts about Loanio

Finovate Startup attendees grab some early morning sun, photo by Christophe LangloisVideo coverage:

We’ll have exclusive full coverage of all 40 demos in their entirety at our Finovate Startup website within a few weeks. We also had two blogger/videographers active at the event:

  • Banktastic has a 7-minute video with excerpts of interviews with Mint, SmartyPig and Credit Karma here; their conference photos are here
  • Christophe Langlois from Visible Banking shot a number of videos that will be available shortly; his Flickr photostream is here (sample above)

Related press coverage of presenters:

Wall Street Journal’s Walt Mossberg Loves Mint, Hates Financial Email

imageIt was online banking week in Walt Mossberg’s popular Wall Street Journal technology columns. Yesterday in The Mossberg Solution, authored by 20-something Katherine Boehret and edited by Mossberg, Mint’s personal finance service received a half-page article so complimentary I had to look twice to make sure it wasn’t an advertisement. Boehret couldn’t find a single thing wrong with the service, although she did wish for bill payment capability so she could do all her banking with Mint. I’m sure she’ll have her wish granted relatively soon.

image In today’s Personal Technology column entitled, How to Avoid Cons that Can Lead to Identify Theft, Mossberg himself dropped a bomb which will impact bank-marketing efforts for years to come. His first of seven tips for safe computing:

Never, ever click on a link embedded in an email (from your) financial institution….

That’s harsh, but it’s also understandable why he’d take that stand. Mossberg strives to make technology issues understandable to non-techie readers. However, it would have been better to add, “unless your bank adds account-specific personalization to the messages so you know for sure where they originated.” 

Action items
Many financial institutions, including Citibank and Bank of America, have long used personalization to distinguish legitimate messages from phishing attempts. Financial institutions with good personalized messaging should consider a public outreach program to counter the negative perception from the Mossberg column. It also might be a good time to remind front-line employees how to respond to customer concerns about phishing emails.

For more information, see our Online Banking Report on Marketing Security

FinovateStartup Best of Show Winners Announced

finovatestartup_logo An important part of Finovate Conferences, at least for the winners, is the voting process for best demo. All non-presenting attendees receive a ballot which allows them to rate each demo on a scale of one to seven. At the end of the final demo sessions, the ballots are tallied and the presenters ranked 1 through 40 based on the average score. A majority of attendees complete a ballot so it's a good indicator of the group consensus.

There were dozens of awesome demos to choose from, but the peoples' choice yesterday are shown below (in alphabetic order). Congratulations!

 First ROI (BancVue)             Jwaala

image    image

Zecco                                                                        Zopa

 image               image 

 

Videos of all the demos will be available soon at the FinovateStartup website.

FinovateStartup Live: ClairMail Demos Triple Play & Credit on Card

Second to last demo. Back to mobile.

ClairMail CEO Joe Salesky takes the stage with so much energy he doesn’t even wait to be introduced. It’s much needed at this point in the afternoon. Shows mobile bill delivery/payment and login via SMS exchange with dynamic link that needs just a password.

Joe closes with a live demo of how fast a text-message query can be returned, asking audience members to text “bal” to a shortcode on the screen. He’s run over his time but closes with a flourish.

FinovateStartup Live: TradeKing Demos TradeKing Community

Mike Massey is going to focus on the TradeKing Community. Excellent news.

Shame Mike was reading, and not sharing his passion and expertise with us. That's what you would expect from the Director of Community Development, right?

Mike was more passionate and relaxed when he started showing the community homepage.

They have a wide range of activities and features to urge people to produce content and contribute: group, blogs, active forums, research produced by members… Excellent.