“We got the contract hammered out in less than 30 days, and three days after the contract was signed, Jwaala had a server built and ready for us to start working with,” said Alpesh Patel, Avadian AVP of information technology. “We were under the gun with our current system’s end of life looming, but Jwaala really came through for us.”
Avadian CU not only had to beat the deadline of its sun-setting home-banking platform, but also recover from an attempt to work with a different vendor in 2014. A lack of progress after several months led Avadian to look for alternatives, which is when Jwaala stepped in. Moreover, Jwaala’s Ignite platform will replace both of Avadian’s online and mobile banking systems, another plus as far as the credit union is concerned. “Running a single solution for both online and mobile will streamline the back-office administration process,” Patel says. “(This) will also create a more consistent member experience.”
With more than 65,000 members, 17 branches, and more than $600 million in assets, Avadian CU is one of the largest credit unions in Alabama. Last fall, Avadian again earned a 5-star Superior rating from bank- and credit union-rating company BauerFinancial, which signified the credit union as among the best in the nation in terms of capital, loan quality, and profitability. Avadia CU was launched in 1934 as Alabama Telco Credit Union.
Founded in 2006 and headquartered in Austin, Texas, Jwaala demonstrated its MoneyTracker BOB at FinovateSpring 2009 and is one of the 20 “charter presenters” at the very first Finovate conference. The company celebrated signing its 100th credit union client, Palisades FCU ($150 million in assets) last year and now includes more than 120 credit unions among its clients.