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Ask Finovate: Who’s Who in Voice-banking Technology?

Telephone with piggy bank – call for help

A few days ago, we received a query from a Finovate follower:

“Can you please provide a list of companies that have demoed their voice-banking technology over the last few years?”

Interesting question! We trolled through our archives and here’s what we found.

When it comes to voice banking, ebankIT (FinovateEurope 2015); Interactions (FinovateEurope 2014); and ETRONIKA (FinovateEurope 2014) have all demonstrated innovative voice-banking technologies on the Finovate stage in recent years. It may not be a coincidence that all three companies won Best of Show awards for those demonstrations, as well.

ebankIT_FEU2015_stage

ebankIT Director Joao Lima Pinto and Omnichannel Specialist Paulo Oliviera demonstrated omnichannel social banking at FinovateEurope 2015 in London.

Another company worth mentioning is Finantix. The three-time Finovate veteran demoed its Smart Banking Assistant which responds to commands and queries posed in natural language, and is a part of the company’s Finantix Sharp multichannel platform.

Larger alums also have made inroads into voice banking. This cohort includes Fiserv, whose Voice Response for DNA solution is providing voice-banking services to a growing number of FIs, including credit unions, and ACI Worldwide, specializing in providing voice banking technology to community FIs via its Voice Banking suite within the ACI Self-service Banking platform.

Interactions_FS2014_stage

Interactions Marketing Manager Dan Fox demoed conversational solutions for banks and FIs at FinovateSpring 2014 in San Jose.

A number of Finovate alums have built and deployed voice-banking technologies, while emphasizing on stage only a small component of that technology, such as real-time authentication. These companies include NICE Systems (most recently at FinovateEurope 2015 and a Best of Show winner at FinovateFall 2014) and Q2ebanking (FinovateSpring 2011).

Also, many alums have focused on voice biometrics as an authentication solution without being a full voice-banking-platform provider. These companies include Canada’s VoiceTrust (FinovateEurope 2013); Great Britain’s ValidSoft (FinovateSpring 2013); Best of Show winners AnchorID (FinovateFall 2014) and BehavioSec (most recently at FinDEVr 2014) from New York and Sweden, respectively.

ETRONIKA_FEU15_stage

ETRONIKA CEO Kęstutis Gardžiulis and Head of Marketing Asta Sabaite demonstrated BANKTRON at FinovateEurope 2014.

Additionally, a handful of alums have developed technologies that complement voice banking. SayPay Technologies made its Finovate debut in London this year with a voice-driven bill-pay solution. IntelliResponse, which was recently acquired by [24]7 for its customer service chat resources, last deployed its virtual agent technology at Bank of Internet USA, adding the oldest internet bank in America to its roster of more than 450 deployments across more than 150 brands and institutions.

There is an even broader field of companies that leverage voice technologies to help consumers make payments and transfer money, manage their finances, and even direct investments. Some of these companies, e.g., Credit Sesame, are using Siri-like functionality to improve the customer experience, while others such as mBank are combining voice and video to bring customers real-time assistance from live agents as opposed to virtual ones.

Is there a Finovate alum we left out? If you’re an alum with interesting innovations in the field of voice banking, send us an email at research@finovate.com, and tell us all about it.