This is the first time we’ve seen a financial services company reach out and congratulate users for a job well done. In this case, ING Direct’s U.S. retail investments unit, ShareBuilder, sent a congratulatory email message to me after two months of investing through its Automatic Investment Program, which pulls money from outside checking accounts.
The message has several purposes:
- To reinforce the investment decision
- To encourage customers to use ShareBuilder Research
- To incent users to move other brokerage accounts to ShareBuilder with the $100 bonus offer (see landing page, second screenshot)
Analysis
What’s not to like here? It’s timely, relevant, to-the-point (only 75 words in the main body copy) and makes users feel good about themselves. The same thing could be done with loan payments, debt reduction, savings account balance growth, and so on.
Email: ShareBuilder automated savings congratulations
(3 July 2009, 6:41 AM Pacific Time)
Landing page for $100-bonus offer
Note: The offer is co-branded with Wells Fargo, which is where I originally set up the ShareBuilder account eight or nine years ago.
Side note: Online account opening warning box
When looking at the new account application, we encountered this popup when attempting to leave the unfinished app and navigate to the ShareBuilder homepage (see note 1).
Note:
1. For more info on the subject of online apps, see our Online Banking Report: Online Account Opening, published two weeks ago.