Several months ago (previous post), I wrote about Bank of America’s online fraud-warning resolution center for consumer cards, MyFraudProtection. It’s a great service, though a little hard to use.

At that time, I showed only the online functions. The more important piece is the email alert (below). It’s a great way not only to reduce fraud, but also maintain good customer relations.

But it’s still read-only. What I’m really waiting for is a truly two-way email, or better yet, text message. That way I can simply respond to the bank’s question in a few seconds and both of us can get on with our business. 

Email alert from Bank of America: Irregular Credit Card Activity (11 Jan. 2011)

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Note:
1. See our recent reports: Paperless Billing and Banking and Email Banking: Revitalizing the Channel.