San Mateo, California-based txtsmarter, an intelligent communications surveillance service for text and social channel communications, has forged a partnership with GuideCX, a client onboarding software company. GuideCX will streamline the onboarding process for txtsmarter customers as the company expands across the country.
“Txtsmarter is growing at such a high rate that transparency and accountability during the onboarding process are a must for their customers,” GuideCX founder and CEO Peter Ord said. “Their one-day onbording has set a new level for GuideCX as we continue to perfect our process and show people everywhere why our technology can make all the difference for their businesses moving forward.”
txtsmarter made its Finovate debut last year at FinovateWest and returned to the Finovate stage this fall for FinovateFall in New York. The company offers a SaaS platform that enables employees and customers in regulated industries to use native communications apps such as iMessage, WhatsApp, Android, and WeChat/WeCom. txtsmarter’s platform provides effective capture, encryption, and archiving of text and social media messages, immediately identifying any inappropriate communication or potentially fraudulent activity.
Founded in 2014, txtsmarter includes one of the largest financial institutions in the world and a major U.S. sports league among its customers. The company began the year with the announcement that it had entered a strategic partnership with compliance technology and data analytics firm, Steeleye. The collaboration will combine txtsmarter’s message capture and archiving service with Steeleye’s advanced communications surveillance solution.
“Via our partnership with SteelEye, we offer our clients a 360-degree archiving and surveillance service, supplying real-time access to previously inaccessible data,” txtsmarter President and CEO Nuri Otus said. “Only txtsmarter can capture native iMessage and Android SMS/MMS messages providing a full view of all communications – which is necessary for full compliance and to avoid huge sanctions. We all know the real conversations happen via text.”
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