- Thought Machine and Flexys announced a new partnership this week.
- The partnership wil integrate Flexys Control+ debt management platform with Thought Machine’s core banking solution, Vault Core.
- UK-based Thought Machine made its Finovate debut at FinovateEurope in London in 2018.
Core banking platform Thought Machine and debt management and collections company Flexys announced a new partnership this week. The partnership will integrate Flexys Control+ debt management platform with Thought Machine’s Vault Core.
Rising consumer debt levels and legacy technology in debt management have created processes that are labor-intensive, expensive, and inefficient. To this end, the real-time integration between platforms will enable banks to enhance their debt management capabilities and modernize their banking operations with a new core. Thought Machine’s Vault Core is a cloud-native, cloud-agnostic, API-first core banking platform. It features a Universal Product Engine that gives users a great deal of flexibility in the design of new financial products created by smart contracts. This is in addition to a sizable number of pre-built financial solutions. These range from savings accounts and credit cards to Islamic banking solutions and buy now pay later (BNPL) products.
“Banks can now benefit from a seamless cloud-native ecosystem, leaving behind the constraints of legacy systems to improve efficiency, minimize friction, and vastly improve the experience for customers in arrears,” Flexys CEO James Hill said.
For its part, Control+ automates and digitizes customer engagement. This improves efficiency. But it also makes it possible for agents to offer personalized, positive experiences for customers. Emphasizing engagement over confrontation, Control+’s “intelligent debt resolution” approach empowers collections agents while protecting businesses from reputational and regulatory risk.
“Thought Machine and Flexys are removing unnecessary burden and human error,” Flexys Global Head of Partnerships Randolph McFarlane said. “In turn, this enables banks to better serve their customers, providing a superior experience in a time when customer expectations are higher than ever.”
Bristol-based Flexys was founded in 2016. In recent months, the company has forged partnerships with TSB Bank and Virgin Money. In both instances, Flexys helped the institutions manage Bounce Back Loan Scheme (BBLS) repayments and Pay As You Grow (PAYG) options.
Thought Machine finished 2023 with a partnership with Mexico-based fintech Trafalgar. The partnership marked Thought Machine’s first collaboration in Mexico, and is designed to help Trafalgar better serve its SME customers. Additionally, the company plans to launch its new Thought Machine-powered platform in Q2 of this year. Trafalgar will also leverage Thought Machine’s technology to develop and offer additional financial services ranging from virtual cards to point-of-sale (POS) systems.
Founded in 2014, Thought Machine made its Finovate debut at FinovateEurope in London in 2018. The company has raised more than $562 million in funding, according to Crunchbase. Thought Machine includes Temasek Holdings and Intesa Sanpaolo among its investors. Paul Taylor is CEO.
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