- Quavo Fraud & Disputes introduced new automated ACH capabilities to its dispute management platform.
- Among the new features is a verbal attestation capability that eliminates the requirement of a digital or manual signature.
- Quavo founder and CEO Joseph McLean will lead a conversation on modernizing fraud and dispute management on February 6th as part of the Finovate Webinar series.
Quavo unveiled new automated ACH capabilities to its dispute management platform, QFD (Quavo Fraud & Disputes) this week. The enhancements make additions to the intake questionnaire, and add a new verbal attestation functionality for WSUD compliance.
Quavo Chief Technology Officer and co-founder David Chmielewski said that the enhancements will reduce friction. “For ACH, the process is cumbersome for consumers,” he explained, “with banks requiring physical or digital signage signatures.” Quavo’s solution to this challenge was innovative. “We poured over Nacha regulations and developed a verbal attestation solution where accountholders aren’t bothered by manual signature requirements,” Chmielewski said. “Quavo reimagined ACH requirements for the automated back-office operations needed to support account holders today and in the future. And this is only the beginning.”
This new release includes enhanced intake questionnaires as well as additional claim reasons to support back-office ACH investigations. The enhanced functionality also includes automated return capability which streamlines back office operations via straight-through processing on ACH disputes. The platform also now offers a new signer disclosure that allows verbal attestation during claim intake. To enable this capability, the platform prompts an agent to read a disclosure to the account holder, which satisfies Nacha’s WSUD requirement with a physical or digital signature.
Quavo’s first customer to go live with the enhanced ACH functionality has completed more than 12,000 automated returns and recovered $7.69 million in funds. This top 25 bank accomplished all of this without human intervention.
Quavo has raised $11 million in funding, according to Crunchbase. The company includes FINTOP Capital and JAM FINTOP among its investors. Founded in 2025, Quavo is headquartered in Wilmington, Delaware.
Join me February 6th for my conversation with Quavo Fraud & Disputes founder and CEO Joseph McLean on 4 Game-Changing Benefits of Modernizing Your Fraud and Dispute Management.
Photo by Praswin Prakashan on Unsplash