In today’s Streamly Snapshot, we’re bringing you two conversations that offer a view into real-life AI use cases in the financial services space. While it is seemingly impossible to do business without running into a discussion on AI, separating what is hype from what is practical and useful can be difficult. And because AI development is rapidly and constantly changing, leaders have an even bigger challenge when using AI to get ahead.
Today, we’re featuring two conversations from experts in both AI and fintech who offer their perspectives on how firms can apply AI in practical use cases.
First, Sarah Hinkfuss, Partner at Bain Capital Ventures, talks about how banks are currently leveraging AI to solve actual problems, offers examples on how AI is improving the customer journey, looks at how firms can ensure transparency when implementing AI, addresses misconceptions around AI, and discusses how to navigate the challenges around using AI.
Next up, Vivian Yeung, Executive Vice President, Chief Digital & Technology Officer at Fremont Bank, examined what AI in action looks like. Yeung offered examples on how AI is being used to improve the customer experience across different industries and how financial services are being used to personalize the customer experience. She also takes a look into the future of the customer experience and considers the ethical implications of AI implementation.
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