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Manilla User Survey: Consumers Want Bills in One Place and Banks with Bill Management

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If the idea of having all your bills in one central location sounds good to you, then you’re not alone.

Respondents in a recent user survey* by account management specialist Manilla ranked this feature near the top of the “convenience scale” with it comes to handling bills.

For Jim Schinella, CEO of Manilla, this is evidence that “consumers value the ‘everything in one place’ paperless experience that Manilla provides.”

Consumers can use Manilla to manage household finances such as utility bills, subscriptions, and travel rewards programs. The technology is free, and can be accessed online at, as well as via iOS and Android mobile apps.
Other top metrics from the survey:
  • 84% users prefer online statements to paper mail
  • 70% of respondents use online bill pay
  • More than half of all users receive more than 75% of their statements electronically
How important should this be to banks? More than 40% of the respondents believed having Manilla integrated into their bank’s website would increase their bank bill pay use. Said Schinella, “from the beginning, we felt that Manilla’s powerful digital mail capabilities fit naturally inside a bank experience.”
Manilla was last on stage in September as part of FinovateFall 2013. The company was in the news recently with the announcement of its Bill Manager integration with AOL. Read more here.
*Manilla surveyed more than 1000 users by email over the course of several days in October.