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Fiserv Delivers DNA to Duca Financial Services Credit Union

Toronto-based DUCA Financial Services Credit Union has selected Fiserv and its DNA core account processing platform with the aim to modernise its operations and improve overall agility and efficiency, reports Alex Hamiton of Fintech Futures (Finovate’s sister publication).

Doug Conick, president and CEO of DUCA, says the credit union’s approach has always been about “high touch” and “high tech.” “We needed an intelligent, agile core platform provider that will strengthen our ability serve members both now and in the future,” he added.

Founded in 1954 as Dutch Canadian Toronto Credit Union, DUCA operates 16 branches and employs more than 260 people. The credit union’s transition to the new core platform will be led by Canadian financial technology provider Celero.

“Our focus is on helping credit unions like DUCA gain the operational and relationship management advantages they need to accelerate their growth strategies,” said Simon Vincent, executive vice president for banking and omnichannel at Celero.

“Through our technology integration experience and relationships with organizations like Fiserv, we are helping drive credit unions’ digital transformation goals forward.”

Rob Palin, general manager for Canada at Fiserv, said that DNA is a system that can provide a “complete view” of member relationships: “Along with our partner, Celero, we are committed to helping DUCA meet its aggressive implementation timeline and growth initiatives.”

Fiserv demonstrated its technology at FinovateSpring 2018. Founded in 1984 and headquartered in Brookfield, Wisconsin, the company merged with First Data earlier this year in a deal valued at $22 billion.