Pendo Unveils AI Agent Performance Analytics Solution

Pendo Unveils AI Agent Performance Analytics Solution
  • Software experience management platform Pendo launched its Pendo Agent Analytics solution today.
  • The new offering enables companies to analyze and review the performance of their AI agents as well as measure the adoption rates of the technology.
  • Pendo made its Finovate debut at FinovateSpring 2022. The company is headquartered in Raleigh, North Carolina.

How effective are your AI agents really? A new offering from software experience management platform Pendo is designed to answer that question.

Pendo Agent Analytics, introduced today, enables companies to measure the performance of their AI agents and to measure the adoption of their agentic AI technology as readily as they do for their SaaS applications.

“The shift to intelligent software is happening faster than we could ever imagine, and enterprises are faced with improving their SaaS applications, while accelerating agent and AI innovation,” Pendo CEO and Co-Founder Todd Olson said. “I’m proud that we are supporting customers wherever they are on their transformation journey.”

The new offering is designed to provide companies with systems to help them better understand and optimize the way AI agents have become a part of org charts, workflows, and product roadmaps. From IT teams that have compliance and productivity concerns, to R&D teams focused on business outcomes, achieving greater transparency in AI agent operations is a critical step in the road to broader and more effective adoption of the technology.

To this end, Pendo Agent Analytics provides metrics and reports that track both homegrown and third-party agent operations along with usage of traditional software. The technology also provides insight into how users act before and after they interact with an agent, analyzes conversations with agents to identify prompt trends, and maps agent usage to task completion to help measure ROI.

Headquartered in Raleigh, North Carolina, Pendo made its Finovate debut at FinovateSpring 2022. At the conference, the company demonstrated how its platform helps firms analyze, assess, and act to enhance software investments across online, mobile, SaaS, AI, and agentic applications. With more than 14,000 companies in 163 countries around the world using Pendo’s technology, the company has collected a total of 23 trillion events, providing a wealth of insights for training conversational AI and agentic software systems.

Pendo’s new product offering comes as the company announced a raft of platform enhancements designed to meet the needs of the “agentic era” of AI. These included AI agent deployment tools, optimized user acquisition tools, enhanced support analysis and AI-powered bug reporting, and improved data cleanliness and insights integration.

“Nearly every week our teams are showing me new prototypes and ideas for the future of Pendo. Our summer release includes so much of that work, new features and products that will improve your SaaS foundation and set you up with a strong AI foundation,” Olson said.


Photo by Brandon Griggs on Unsplash

Apiture Unveils New Data Engage Solution to Help Banks Better Leverage Data

Apiture Unveils New Data Engage Solution to Help Banks Better Leverage Data
  • Apiture, a digital banking solutions provider, launched its Data Engage solution this week.
  • The new offering helps financial institutions access data-driven insights into how their customers are using Apiture’s digital banking platform.
  • Data Engage was made possible courtesy of a partnership between Apiture and Pendo. Both companies are based in North Carolina and made their Finovate debuts this year.

Digital banking solutions provider and new Finovate alum Apiture introduced its Data Engage solution this week. The technology, made possible courtesy of a partnership with fellow Finovate newcomer Pendo, will give banks and other financial institutions access to data-driven insights into how their customers are using Apiture’s digital banking platform. Data Engage further gives these firms tools to provide in-channel guidance and personalized messages to boost customer engagement. Pop-up messages, marketing notices, tutorials, and more are examples of the kinds of communications that can be leveraged to educate users and encourage adoption of new features.

The new offering is the first of four modules available from Apiture’s Data Intelligence solution. This technology gives users a variety of data analytics and benchmarking tools to help attract, retain, and cross-sell digital banking customers.

“With Data Engage, our clients can easily evaluate their users’ activities and enhance the online experience using no-code, highly intuitive tools that promote the expanded use of digital banking capabilities,” Apiture CEO Chris Babcock said.

Taking the Finovate stage for the first time at FinovateSpring in May, Pendo offers analytics, in-app guidance, and feedback capabilities to enable developers to create software that delivers better, more productive experiences for users. Based in Raleigh, North Carolina, Pendo claims that its “software that makes your software better” produces 15% decrease in support tickets, 30% more qualified leads, and a 5% reduction in customer churn.

“This partnership enables Apiture’s clients to harness data-driven intelligence,” Pendo co-founder and CEO Todd Olson said. “It maximizes user engagement with their digital banking solution. And the best part? It delivers a better user experience.”

Headquartered in Wilmington, North Carolina, Apiture made its Finovate debut in September at FinovateFall. At the conference, the company demoed its technology that can embed banking capabilities into the software of non-financial, third-party businesses. Apiture used the example of a travel agency that had embedded its technology to support basic banking tasks such as opening an account, viewing account balances, and transferring funds between accounts.

Apiture’s new product news comes in the wake of the company’s latest partnership announcement. In September, Apiture announced that Newtek Business Services Corporation had selected its digital banking platform to support the digital capabilities of Newtek Bank. Over the summer, Apiture reported that it had secured $29 million in funding in a round led by Live Oak Bank. The investment boosted the North Carolina-based fintech’s total funding to $69 million.

Founded in 2017 as a joint venture between First Data Corporation and Live Oak Bank, Apiture has more than 300 bank and credit union clients in the U.S. – and more than 300 employees of its own. With more than 40 core interfaces and over 200 fintech partners, Apiture’s digital banking platform has been praised by entities ranging from Javelin and IBS Intelligence to American Banker and Forbes.


Photo by Pixabay

FinovateSpring 2022 Sneak Peek: Pendo

FinovateSpring 2022 Sneak Peek: Pendo

A look at the companies demoing at FinovateSpring in San Francisco on May 18 and 19. Register today and save your spot.

Pendo’s product experience and digital adoption solutions help companies become product-led and deliver digital experiences users love.

Features

Pendo Adopt includes:

  • Behavioral analytics
  • In-app messaging and guides
  • Actionable feedback

Why it’s great

Pendo Adopt can be deployed across an entire portfolio of workplace software, from proprietary software built by internal teams to customized off-the-shelf solutions

Presenter

Clay Miner, VP of Sales & Value Engineering
Miner has a strong history of developing, implementing, and selling world class enterprise software.
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