- Engagement Banking company Backbase has announced a strategic partnership with financial intelligence solutions provider Feedzai.
- The partnership will integrated Feedzai’s Digital Trust solutions with Backbase’s Engagement Banking Platform.
- Backbase most recently demoed its technology on the Finovate stage at FinovateFall 2021. Feedzai made its Finovate debut at FinovateEurope 2014 in London.
A newly announced strategic partnership between Backbase and Feedzai aims to bring advanced financial crime prevention technology to engagement banking. The integration of Feedzai’s Digital Trust solutions with Backbase’s Engagement Banking Platform will empower financial institutions to fight fraud more effectively while preserving the customer experience.
Feedzai’s Digital Trust platform analyzes user behavior, device health, and potential threats in real-time. The cloud-based solution operates in the background, enabling financial institutions, financial services organizations, and fintechs to detect and counter online identity impersonation and manipulation attacks, while allowing legitimate users to conduct their activities unimpeded. Feedzai’s Digital Trust is effective against account takeover (ATO) attacks as well as new account fraud attempts during onboarding. It combines behavioral biometrics, behavioral analytics, advanced malware detection, and network and device assessment to provide active and preemptive defense against threats. The integration with Backbase’s engagement banking platform will provide banks with real-time, AI-powered, proactive fraud prevention, plus lower operational costs thanks to AI-powered risk assessment that minimizes false positives.
“By combining Backbase’s engagement banking expertise with Feedzai’s advanced security capabilities, we’re giving financial institutions the complete package — superior customer experience and intelligent fraud prevention in one integrated platform,” Backbase CEO and Founder Jouk Pleiter said. “Together, we’re setting a new standard for how banks can build trusted digital relationships with their customers.”
Headquartered in San Mateo, California, Feedzai offers technology that leverages AI to help businesses fight fraud and financial crime. The company’s RiskOps platform uses machine learning and Big Data to detect and defend the world’s largest banks, payment providers, and merchants from malicious online actors. Founded in 2011 and now reaching 900 million people in 190 countries with its technology, Feedzai began 2025 by announcing a partnership with Credibanco to help the Colombian payment processing company strengthen its defenses against fraud.
“As the financial services industry evolves, security can no longer be an afterthought — it must be woven into the very fabric of the customer journey,” Feedzai CEO and Co-Founder Nuno Sebastiao said. “By partnering with Backbase, we’re empowering financial institutions to deliver a unified, seamless journey that not only protects customers from fraud but also ensures they feel valued, understood, and safe.”
Backbase has been a Finovate alum since 2009. The company has won Finovate’s Best of Show award four times, including back-to-back wins at FinovateEurope in 2017 and 2018. Backbase’s Engagement Banking Platform is a composable solution that empowers banks to accelerate their digital transformations by progressively modernizing each step of the customer journey, including onboarding, servicing, lending, and investing.
Backbase’s partnership news comes a few weeks after it announced it was teaming up with Alliant Credit Union, a digital-only financial institution with $20 billion in assets and more than 900,000 members. The company also recently partnered with Nordic digital transformation consultancy Knowit. Founded in 2003, Backbase is headquartered in Amsterdam.