- Digital conversations platform Eltropy has unveiled its Lobby Management solution.
- The offering will help community financial institutions (CFIs) create better branch lobby experiences for customers and members.
- Eltropy made its Finovate debut in 2017. The company most recently demoed at FinovateFall in 2022.
Digital conversations platform Eltropy launched its Lobby Management solution last week. The new capability will enable community financial institutions (CFIs) to offer a better branch lobby experience for their customers.
“The branch remains an essential member and customer touchpoint in community banks and credit unions, yet inefficient queues and resource allocation often undermine the experience for both visitors and employees,” Eltropy co-founder and CEO Ashish Garg said. “With Lobby Management, we can make every visit effortless while unlocking many operational efficiencies and equipping staff to serve members better.”
Lobby Management is a part of Eltropy’s Branch Management solution portfolio within its Unified Digital Conversations Platform. The new offering gives branch managers the ability to manage walk-in customer flow, and to enhance convenience with tools such as virtual queuing. Integrated with Eltropy’s Appointment Management, Lobby Management also enables members and customers to use a check-in kiosk to check-in for scheduled appointments or to book new ones. Lobby Management also provides lobby traffic analytics to help branch managers best allocate staff and service offerings.
“Lobby Management, powered by the Eltropy Unified Platform, allows CFIs to tie their branch operations with digital operations, thereby holistically serving their members and customers in physical and digital channels seamlessly and simultaneously,” Eltropy VP of Products Jack Chawla said. “With our unique approach to resource management in physical and digital channels, we can help CFIs efficiently service the members in the channel of their choice, including the branch lobby.”
Eltropy made its Finovate debut at FinovateSpring in 2017. In its most recent appearance on the Finovate stage two years ago, the company demoed its Eltropy One solution. Eltropy One is the company’s all-in-one omni-channel solution that enables FIs to manage both in- and outbound communications from a universal console. With Eltropy One, FIs can leverage text, secure chat, video, audio, cobrowsing, and conversational bots to handle both simple and complex customer communication.
Founded in 2014, Eltropy is headquartered in Milpitas, California. The company began the year surpassing the 600th customer milestone. In a statement, Eltropy noted that it was the fastest CFI-focused fintech to achieve this accomplishment. The new milestone announcement came with news that the company was increasing its investment in Generative AI and product R&D by 36% this year.
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