“inTalk provides a simple, convenient and effective solution to the call center authentication problem by recognizing the customer’s voice and using voiceprint biometrics. inTalk passively listens to the person speaking, compares the speaker’s voice to the customer’s voiceprint, and provides identity feedback to the agent.

This is all done in the background during a normal, uninterrupted conversation in any language. A green light is displayed when the customer is recognized and a red light alerts the agent when inTalk detects the presence of an imposter.”