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TrueAccord Lands $22 Million to Humanize Debt Collection

Online debt collection service TrueAccord received $22 million in funding this week. Leading the round was Arbor Ventures. A mix of existing and new investors, including Arbor, Nyca Investment Partnership, Assurant Growth Investing, Caffeinated Capital Fund, Felicis Venture, TenOneTen and Crystal Towers, also participated. The round brings the company’s total funding to almost $34.5 million.

In an announcement, the company noted this comes after a period of “sustained and rapid growth”– between 2016 and 2017 TrueAccord grew its collection accounts by 2.5x. The funds will be used to support TrueAccord’s strategic growth initiatives, including product development, compliance functionality, client acquisition and retention, and hiring. Melissa Guzy, co-founder and managing partner of Arbor Ventures, said that TrueAccord’s “unique approach” is making a “positive impact” on the debt collections industry “by empowering many of the estimated 77 million people in debt, to get on a path to better financial health.”

TrueAccord was founded in 2013 as a debt recovery platform. The company has worked with more than 2 million people in debt by creating flexible payment solutions, helping businesses recover billions of dollars in lost revenue. TrueAccord’s clients include top 10 issuers, leading creditors, and companies such as Yelp! and LendUp. Since 2014, the company has facilitated more than $1.5 billion of debt repayment on its platform.

“It was the personal experience of dealing with a debt collector that made me realize the traditional collections industry was ripe for disruption with technology innovation and a more human approach,” said Ohad Samet, Chief Executive Officer of TrueAccord. “With changing consumer preferences, strong regulatory support for innovation, and clients who understand a customer-focus collection process is good for their business, we’re experiencing tremendous demand from the market. We are seizing this opportunity to use machine learning to humanize debt collection for good.”

Ohad Samet demoed the company’s SaaS solution at FinovateSpring 2015 along with CTO, Nadav Samet. TrueAccord landed a place on CB Insights’ Fintech 250 list this spring and contributor Jim Bruene featured TrueAccord in his piece, The Great Rewiring of Financial Services: Consumer Debt Collection.