Israel-based NICE Systems, a company that uses data to improve customer experience, has agreed to acquire inContact, a provider of contact center optimization tools.
The deal is expected to close in the second half of 2016 for $940 million. inContact stockholders will receive $14 per share in cash. This represents a 55% premium from inContact’s closing price on May 17 and a 49% premium to the 30-day volume-weighted average price.
NICE is funding the deal with a combination of cash on hand and debt financing of up to $475 million from JPMorgan Chase and Royal Bank of Canada.
NICE—known for its solutions that improve customer experience by guiding customers to the next best action—will combine its Workforce Optimization and Analytics offerings with inContact’s cloud-based services, offering a fully integrated cloud-contact-center solution.
NICE’s CEO Barak Eilam says the integration “creates the deepest and most talented R&D, services and support organization in our industry, allowing us to accelerate our roadmaps and deliver even greater value to our customers.”
NICE demoed its Real Time Authentication solution at FinovateEurope 2015 in London. Real Time Authentication uses voice biometrics to authenticate consumers in a natural conversation with an agent with minimal disruption to the customer experience.