Data driven digital banking services company D3 Banking launched a voice banking skill, an Amazon Alexa-specific app, to enable end users to communicate with their bank or credit union.
Using the intelligent, voice banking solution, members can check account balances, move money, listen to messages, and set financial goals. D3 Banking collects and analyzes consumer interactions and uses AI to personalize Alexa’s responses with marketing and specific calls to action. Javelin Strategy & Research found that voice banking is not just for tech-savvy consumers. In fact, the firm reported “more than half of all mobile bankers express interest in using voice commands” and that it is “not just for millennials; a majority of seniors reported that they would find it faster than navigating multiple menus in a mobile banking app.”
The Alexa voice banking fits in with the rest of D3 Banking’s offerings, which include an open and flexible API-driven infrastructure. The company intends to add voice recognition for fraud prevention and customer service calling capability. Additionally, D3 Banking has plans in place to expand the services to other virtual assistants, such as Google Home.
Founded in 1997, D3 Banking debuted its small business banking capabilities at FinovateFall 2015. In June of last year, the Nebraska-based company landed $10 million from West Partners, which brought its total funding to $27 million. Mark Vipond is CEO.