Finovate Demo Video Archives

Presenter Profile:

How they describe themselves: Quavo is a leading technology partner and strategic advisor, helping issuing FIs build trust-driven customer relationships through faster, more transparent dispute resolutions. Our mission is to restore financial trust by simplifying fraud and disputes. Quavo’s award-winning technology, QFD®, automates the entire dispute lifecycle, from intake to resolution. Scalable for institutions of all sizes, Quavo’s solutions reduce losses, ensure compliance, and enhance customer loyalty.

How they describe their product/innovation: Quavo’s latest innovation, Investigation AI, empowers financial institutions to resolve fraud claims faster and more accurately using an 18-point detection framework trained on 20M+ disputes. Combined with Advanced Intake Deflection, which stops friendly fraud before a claim is submitted, QFD® enables real-time decisioning, reduces costs, and improves customer experiences. Unlike emerging tools still developing AI, Quavo’s technology is proven in production, delivering trusted automation in the critical first 48 hours of a fraud claim.

Product distribution strategy: Direct to Business (B2B), Through financial institutions, Through other fintech companies and platforms

Credit Union/Community Bank Fit: Credit unions and community banks

Contacts:

Bus. Dev.: Craig Capp (VP, Sales), [email protected], 302-387-9032
Press: Julia Lum (PR & Events Manager), [email protected], 517-416-5891