- Software experience management platform Pendo launched its Pendo Agent Analytics solution today.
- The new offering enables companies to analyze and review the performance of their AI agents as well as measure the adoption rates of the technology.
- Pendo made its Finovate debut at FinovateSpring 2022. The company is headquartered in Raleigh, North Carolina.
How effective are your AI agents really? A new offering from software experience management platform Pendo is designed to answer that question.
Pendo Agent Analytics, introduced today, enables companies to measure the performance of their AI agents and to measure the adoption of their agentic AI technology as readily as they do for their SaaS applications.
“The shift to intelligent software is happening faster than we could ever imagine, and enterprises are faced with improving their SaaS applications, while accelerating agent and AI innovation,” Pendo CEO and Co-Founder Todd Olson said. “I’m proud that we are supporting customers wherever they are on their transformation journey.”
The new offering is designed to provide companies with systems to help them better understand and optimize the way AI agents have become a part of org charts, workflows, and product roadmaps. From IT teams that have compliance and productivity concerns, to R&D teams focused on business outcomes, achieving greater transparency in AI agent operations is a critical step in the road to broader and more effective adoption of the technology.
To this end, Pendo Agent Analytics provides metrics and reports that track both homegrown and third-party agent operations along with usage of traditional software. The technology also provides insight into how users act before and after they interact with an agent, analyzes conversations with agents to identify prompt trends, and maps agent usage to task completion to help measure ROI.
Headquartered in Raleigh, North Carolina, Pendo made its Finovate debut at FinovateSpring 2022. At the conference, the company demonstrated how its platform helps firms analyze, assess, and act to enhance software investments across online, mobile, SaaS, AI, and agentic applications. With more than 14,000 companies in 163 countries around the world using Pendo’s technology, the company has collected a total of 23 trillion events, providing a wealth of insights for training conversational AI and agentic software systems.
Pendo’s new product offering comes as the company announced a raft of platform enhancements designed to meet the needs of the “agentic era” of AI. These included AI agent deployment tools, optimized user acquisition tools, enhanced support analysis and AI-powered bug reporting, and improved data cleanliness and insights integration.
“Nearly every week our teams are showing me new prototypes and ideas for the future of Pendo. Our summer release includes so much of that work, new features and products that will improve your SaaS foundation and set you up with a strong AI foundation,” Olson said.
Photo by Brandon Griggs on Unsplash