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Looking at the entire universe (including self-employed and contractors), for 2004 we project growth of 2 million new small business online banking users, a slight decline from the 2.5 million who came online in 2003. And the rate of growth, due to the higher base, will slow to 17% from 2003’s 28% (see Table 9, Read more…
Types of Small Business Small business means different things to different people. For the sake of simplicity, in this report we’ll usually use the term “small businesses” to refer to the following segments: Two major classifications used in this report: 1. Microbusiness: Basic financial needs, such as Quicken support, simple invoicing, credit card processing, bill Read more…
By Annette M. Jacobs, CEO SafeHarbor Online banking is no longer a competitive advantage. Today, the value is to offer an experience that is simple, user-friendly and provides the highest completion rates. Customer satisfaction with the quality is critical. Online banking customers have high expectations regarding system reliability and content quality. The level of sophistication Read more…