This post is a part of our live coverage of FinovateEurope 2013.
Coming to the stage now is mBank & Efigence implementing a full “Bank 3.0” makeover that combines social media and “real-time customer gratification:
“mBank is the 1st established European bank to undergo a comprehensive, mass-scale, Bank 3.0″ revolution of its direct channels including modern UI/UX of transactional banking, PFM, video banking, transactional/real time marketing, social channels, gamification and mobile banking.”
Product Launched: June 2013
HQ Location: Lodz, Warsaw, Poland
Company Founded: mBank – 2000; Efigence – 1999
Metrics: mBank – 5,600 full-time employees; 3.5 million retail and SME customers; Efigence – 120 employees
Website: mBank.pl / Efigence.com
Twitter: @mBankpl / @Efigence
Presenting Michał Panowicz (Managing Director, “New mBank” Project) and Bartek Wyszyński (Partner & SVP Strategy, Efigence)
