Developer of conversational AI solutions for the enterprise, Kore.ai has launched the latest version of its Bots Platform. Version 6.1 not only enables enterprises to build high-value chatbot solutions faster and more efficiently, but also gives companies the ability to better understand how their chatbots are performing compared to user expectations.
The new platform includes usability enhancements such as a collapsible sidebar navigation and revised layouts. Version 6.1 also provides better bot insights by analyzing how user utterances are processed by the platform’s natural language processing engine and graphically displays how these utterances are classified against various bot tasks. Additionally, the platform enables developers to combine individual bots into a multi-purpose, branded universal bot or VPA (virtual personal assistant) that can communicate with many bots on behalf of an individual. Other features include smart alerts, IVR voice support, new channels including telegram and live person, and a bot sharing facility across users of different domains.
“Our promise has always been to design an end-to-end platform, running in the cloud or on-prem, creating secure, smart, conversational and quick-to-market bots for enterprises,” Raj Koneru, CEO and founder of Kore.ai said in a statement. “We’ve bolstered our Kore Bots Platform with rich new capabilities for enterprises, and are also bringing in fresh thinking into how AI-powered conversational solutions could be engineered better for specific industries.
This “fresh thinking” comes in the form of Devendra Kumar Sharma, former CIO of Citigroup International, who has joined Kore.ai as a strategic advisor and will, in the words of Koneru, “advise us on how to create strategic digital value through great customer engagement.”
Sharma praised the company’s “powerful and unique combination” of growth potential and what he called “strategic relevance in an emerging technology space.” With almost three decades of experience in working with consumer banking technology platforms and operations capabilities, Sharma led initiatives on core operating platforms, digital transformation, and more while working at Citigroup International. He holds a degree in Electrical Engineering from the Indian Institute of Technology, Delhi and an MBA in Information Systems and Finance from the Indian Institute of Management, Calcutta.
Headquartered in Orlando, Florida, and founded in 2013, Kore.ai demonstrated its Bots Platform at FinovateFall 2016. With strategic partners ranging from Facebook to SAP to Cisco, Kore.ai has developed more than 150 pre-built bots that use machine learning, natural language processing, AI, and speech recognition to provide actionable, “human-like” communications to the interactions between businesses and their customers, employees, systems, and things.