A specialist in developing virtual agent (VA) technology for the enterprise, IntelliResponse announced today that its VA solution was now available on the Salesforce App Exchange.
David Lloyd, IntelliResponse CEO, said, “We are proud to partner with Salesforce1 App Exchange to deliver new customer service capabilities to companies and the customers they serve.”
Virtual Agent for Salesforce will make it easier for companies to provide their customers with consistent, correct answers to their queries. Operating out of the Salesforce Service Cloud, the technology provides service across channels for customers, and helps speed up the on boarding process for new sales/customer service agents.
Lloyd said, “With IntelliResponse VA for Salesforce, they can put the right answers at both their customers’ and employees’ fingertips, making every agent as good as their best agent.”
Click the image below for a YouTube introduction to IntelliResponse.
IntelliResponse’s technology was recently recognized by Opus Research, which gave the company high marks for its ability to bring natural language processing and machine learning to industries ranging from finance to retail to telecommunications. Founded in 2000 and headquartered in Toronto, Ontario, Canada, IntelliResponse is privately funded.
IntelliResponse was part of the spring show in San Francisco in 2013, and will be returning to FinovateSpring in this year in April. To learn more about our upcoming event, visit our FinovateSpring 2014 page here.