This post is part of our live coverage of FinovateSpring 2014.

Our next presenter is the team from IntelliResponse with a pair of solutions based around its virtual-agent technology: VOICES and OFFERS.

“VOICES is the first and only Voice-of-the-Customer technology designed to help enterprises visualize and derive actionable insight from customer questions posed on digital channels. VOICES captures and automates authentic Voice-of-the-Customer data from client interactions across web, mobile, agent, and social channels and transforms it into a collection of customer insights.

OFFERS turbocharges the online offers approach by increasing the precision and relevance of targeted offers, resulting in increased conversion in orders of magnitude not possible with traditional approaches. When a customer asks a question via our virtual agent, in addition to getting the one right answer, the customer also receives the one right offer.”