You know the saying: the 155th one is the charm …

IntelliResponse announced today that the company had added its 155th customer, Evangelical Christian Credit Union (ECCU). The credit union also has the distinction of being the first to deploy IntelliResponse’s enterprise-level, virtual agent solution.

The credit union plans to use IntelliResponse’s Virtual Agent platform in its call center environment, as well as on ECCU’s website and social media channels. Reducing time spent training new agents and lowering overall call center costs are among the major goals of the deployment.

Founded in 1964 and headquartered in Brea, California, Evangelical Christian CU provides both personal and ministry banking. A few key metrics as of December 2012 include:

• More than $1.1 billion in assets
• More than 12,000 members
• More than 1,800 commercial clients

IntelliResponse’s technology allows customers to use their own natural, conversational language to ask questions of virtual agents. The technology has more than 365 live implementations responding to more than 100 million inquiries each year.

See IntelliResponse in action at FinovateSpring this May in San Francisco. For more information, including details on how to save your spot, click here.