Telesign Teams Up with PCI Pal to Help Contact Centers Fight Fraud

Telesign Teams Up with PCI Pal to Help Contact Centers Fight Fraud
  • Identity verification provider Telesign, a Proximus Global company, has teamed up with SaaS-based secure payments provider PCI Pal.
  • The two companies will offer a Fraud Management Suite that uses Telesign Intelligence to provide fraud teams and AI bots with real-time risk intelligence before potentially fraudulent transactions occur.
  • Headquartered in Marina del Rey, California, Telesign made its Finovate debut at FinovateFall 2023.

A new partnership between identity verification innovator Telesign, a Proximus Global company, and SaaS-based secure payments provider PCI Pal will create a Fraud Management Suite to help international businesses leverage AI to identify fraudulent payments before they occur.

The new solution is designed to be especially effective against Card-Not-Present (CNP) attacks that are easy for fraudsters to use and difficult for fraud prevention teams to stop before they make their impact. Because fraudsters only need the expiration date and three-digit CVV number in order to assume another person’s identity over the phone and make fraudulent transactions, this type of fraud can be especially difficult for contact center workers to detect.

The new offering from Telesign and PCI Pal provides agents and AI bots with real-time risk insights before the transaction begins. This reduces chargebacks and revenue loss, but does not add friction to the customer experience. The solution leverages Telesign Intelligence, an AI-powered tool that identifies fraudulent activity by scoring the level of transaction risk associated with the phone number being used for the transaction. This score can be used to determine whether or not the transaction should be allowed to go through, blocked, or flagged for further review and additional verification.

“AI is transforming how we approach security—not just in detecting fraud, but in anticipating it,” PCI Pal CTO Mufti Monim said. “This launch lays the groundwork for a more intelligent and adaptive platform, that secures payments across all channels while enhancing both customer and agent experiences. It’s the first step in a broader roadmap to unify fraud prevention, compliance, and customer experience into one seamless, scalable platform.”

The partnership comes as Juniper Research reports that the cost of payment fraud to consumers and businesses is expected to grow from $44 billion in 2024 to $109 billion in 2029. Further, Juniper Research notes that 79% of companies reported being victims of payment fraud attacks in 2024.

“Payment card fraud is a significant challenge for contact centers, and this partnership addresses that issue by making voice-based interactions with enterprise more trusted, seamless and secure,” Proximus Global Business Lead Rajdip Gupta said. “Our work with PCI Pal aligns with our ongoing commitment to protect enterprises from evolving threats, without disrupting the customer experience.”

Founded in 2005 and headquartered in Marina del Rey, California, Telesign made its Finovate debut at FinovateFall 2023. At the conference, the company introduced a new tool that depicts risks inherent in the onboarding process and showed how firms can mitigate the risk via intelligent phone number analysis and insight.


Photo by Jed Azzam

FinovateFall 2024 Sneak Peek Series: Part 2

A look at the companies demoing at FinovateFall in New York on September 9 and 10. Register today using this link and save 20%.

ComplyCo

ComplyCo offers the visibility and control needed to effectively oversee digital environments, leveraging end-user session recordings to support monitoring and observability for non-technical teams.

Features

  • Provides investigative controls for an organization’s digital environments
  • Includes population-based monitoring
  • Offers version control and effective testing

Who’s it for?

Financial institutions offering products of their own or through partnerships with fintechs in a digital environment.

FinTech Insights

FinTech Insights is an AI-powered competitive analysis platform for banks and fintechs. By analyzing digital banking offerings, FinTech Insights enables faster UX research, product releases, and innovation.

Features

FinTech Insights GPT allows users to:

  • Receive actual and actionable insights in seconds
  • Streamline product research processes from months to minutes
  • Make faster, bullet-proof decisions with accuracy

Who’s it for?

High-street banks, credit unions, community banks, regional banks, challenger banks, fintechs, and digital banking providers.

Quavo Fraud & Disputes

Quavo Fraud & Disputes is the leading provider of innovative dispute management solutions for issuing financial organizations. Launch is an all-new offering of their proven dispute management system.

Features

  • Requires zero onboarding time for immediate use
  • Offers an affordable base product that scales with FIs
  • Fully compliant with regulatory and network standards
  • Delivers highly automated dispute management systems

Who’s it for?

Banks, fintechs, processors, and credit unions of all sizes, and any organizations subject to regulation E/Z dispute resolution or serving institutions subject to it.

Scamnetic

Scamnetic’s everyday solution helps consumers detect every type of scam in real-time, removing human error from the equation. Their patented, AI technology can be easily integrated into enterprise platforms.

Features

  • Scan&Score™: Auto or quick scan with real time message validation
  • IDeveryone™: C2C authentication and verification before payment
  • ScamIntervention™: Proactive call center support pre-or-post scam

Who’s it for?

Banks, credit unions, payment providers, small-to-medium sized businesses helping their customers, members, and employees stay safe, especially from scams using their name.

Setuply

Setuply is an AI-powered client onboarding and lifecycle management platform for B2B solution providers purpose-built to accelerate revenue recognition and profitability.

Features

  • Delivers real-time insight into the revenue at stake to prioritize work
  • Offers scalable and repeatable onboarding processes
  • Increases client engagement and collaboration

Who’s it for?

B2B service and implementation providers.

Telesign

Telesign delivers their 2024 Fraud Protection Insights with PowerBI.

Features

  • Learnings from Telesign, the DI and Communications Security leader Proof of Concept data
  • Delivers 2024 fraud vector insights
  • Over 200 investigations analyzed since September 2023

Who’s it for?

Banks, credit unions, fintechs, and e-commerce SMB and enterprise businesses.

Vine Financial

Vine Financial is a cutting-edge commercial lending platform that is highly configurable and supports the entire loan lifecycle. With AI, it automates everyday tasks that tie up employee time.

Features

  • Offers AI-assisted document import, financial analysis, and document generation
  • Includes extensive configuration capability to support each FI’s workflows
  • Eliminates the need for an expensive third-party CRM

Who’s it for?

Banks, credit unions, private lenders, venture capitalists, private equity, and any other industries requiring financial analysis and due diligence.

FinovateFall 2023 Sneak Peek: Telesign

FinovateFall 2023 Sneak Peek: Telesign

A look at the companies demoing at FinovateFall in New York on September 11 and 12. Register today and save your spot.

Telesign provides continuous trust to leading global enterprises by connecting, protecting, and defending their digital identities.

Features

Telesign’s brand new intelligence demonstration tool clearly depicts the risk inherent to onboarding and how to mitigate that risk through careful phone number analysis and insight.

Presenter

Michael Lappin, Sr. Director, Solutions Engineering
Lappin has been a part of the security/cybersecurity, incident response/forensic investigation, and security software space for more than 20 years.
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