- Digital banking provider Lumin Digital has turned to process automation provider FINBOA for enhanced dispute management.
- FINBOA’s technology has produced up to a 90% reduction in dispute intake effort and up to an 80% reduction in audit prep time.
- Headquartered in Houston, Texas, FINBOA made its Finovate debut at our all-digital conference in the spring of 2021.
Process automation provider FINBOA has teamed up with digital banking provider Lumin Digital to enhance the company’s dispute management operations. This will give Lumin Digital’s financial institution clients the ability to expedite their payment disputes and facilitate faster resolutions.
“As a company dedicated to enhancing the digital banking experience for financial institutions and their customers, we are thrilled to be partnering with the FINBOA team, which is actively solving the painful process of manual dispute resolution,” Lumin Digital Chief Product Officer Sean Weadock said. “This partnership is an exciting step that adds another innovative integration and showcases the flexibility of the Lumin Digital platform.”
Lumin Digital offers digital solutions for retail banking, commercial banking, and account opening to help financial institutions better maximize efficiency and engage customers and members. The company’s platform combines native microservices with cloud technology to give banks and credit unions the ability to deploy new solutions that scale independently and enable them to grow and evolve as volume grows. Founded in 2016 and headquartered in San Ramon, California, Lumin ended last year with $160 million in growth equity financing in a round co-led by NewView Capital, Light Street Capital, and Partners Group.
The alliance between Lumin Digital and FINBOA comes as growing payment dispute volumes are putting a strain on manual, paper-based dispute resolution processes, as well as on non-integrated systems. This potentially leads to more errors, greater risk, and even missed compliance deadlines. To this end, FINBOA’s technology digitizes and automates compliance and decision processes to provide better account holder servicing and lower regulatory risk. The company notes that institutions using its technology have enjoyed a reduction in dispute intake effort of up to 90%, a reduction in audit prep time of 80%, and an average 25% reduction in claim-related write-offs and losses.
“The partnership with Lumin Digital is a win-win for our mutual financial institutions as they face increasing volumes of payment disputes and stringent requirements with tight response timelines,” FINBOA Founder and CEO Raj Singal said. “We are delighted to offer a paperless payment dispute process integrated with Lumin Digital’s online banking services.”
Founded in 2016 and based in Houston, Texas, FINBOA made its Finovate debut at our all-digital conference in the spring of 2021. At the event, FINBOA demonstrated its Workplace Compliance Automation Platform, which provides centralized data management, automated timeline notifications, customized letters, digital signatures, workflow configuration, GL integrations with core, robotic automations, and compliance rules. A 2024 Finovate Award finalist in the “Best Back-Office/Core Services Solution” category, and a member of the 2024 Inc. 5000, FINBOA counts more than 200 banks and credit unions among its customers.