Customer acquisition and onboarding technology innovator Avoka has partnered with Alpine Bank, who will use the multiple Best of Show winner’s Avoka Transact platform to enhance its account opening, loan application, and business onboarding processes.
The solution will integrate the company’s core banking platforms – including Silverlake System from Finovate alum Jack Henry – to provide a thoroughly digital account-opening experience for the Colorado-based bank’s customers. The new account opening experience will include ID verification, funding, and immediate establishment of the account. And as an omnichannel solution, the technology enables users to begin an application on one channel (i.e., at home or office) and complete the application in another (i.e., in branch).
“One of the reasons we chose Avoka is because we did not want the limitations of an off-the-shelf system that would limit our ability to fully serve customer needs and expectations,” Alpine Chief Digital Officer Andrew Karow explained. He added that Avoka’s technology will enable Alpine Bank – with assets of more than $3.5 billion and 38 banking offices across Colorado – to “reach beyond our current branch network” as well as better serve existing customers.
David Gaydon, GM for Avoka North America, praised Alpine Bank’s embrace of technology as a way to help drive expansion into new markets. “Alpine Bank is approaching their growth in the most innovative way possible,” Gaydon said, “using proven technology to build a competitive advantage. Alpine’s expansion plan to serve all Colorado residents across the Western Slope and the Front Range alike increase their footprint in the most efficient way possible.”
“Coloradans will be able to open accounts on their mobile phones with a regional bank that puts Colorado first,” the Avoka North America GM added.
Headquartered in Denver, Colorado; London, England; and Sydney, Australia, Avoka demonstrated its Transact Insights technology at FinovateEurope 2017. Insights is a module of the company’s Transact 5 platform, and gives firms insights and analytics that help optimize the account opening process by identifying areas of friction or abandonment for customers. Avoka counts five of the top 10 banks in Australia, four of the top 10 banks in Europe, and eight of the top 50 banks in the U.S. among its customers, and has raised $28 million in funding. Founded in 2002, the company is led by co-founder and CEO Philip Copeland.