Now your Skype for Business conversations can be recorded for quality assurance purposes, too.
NICE unveiled the new edition of its recording technology for Microsoft’s Skype for Business communications platform. Designed to help financial institutions meet increasingly challenging regulatory and compliance standards, NICE Skype for Business supports dynamic, selective recording that is customizable to specific compliance policies. In addition, the technology features advanced search and monitoring, automated capture and retention, and instant retrieval.
Left to right: Jade Kahn, marketing strategy manager; Elad Hoffman, director of sales, EMEA; and Audelia Boker, director of demand generation, EMEA, demoed NICE’s real-time authentication at FinovateEurope 2015.
Calling the new recording functionality a “natural extension” of the company’s commitment to helping financial markets meet compliance needs, NICE Executive Vice President Chris Wooten said, “More broadly, we expect Skype for Business to disrupt the enterprise-based unified-communications market across the board in coming years.” The new solution builds upon NICE’s six-year relationship with Skype for Business predecessor Microsoft Lync.
With more than 25,000 organizations in more than 150 countries using its technology, NICE counts more than 80 of the Fortune 100 among its customers. Founded in 1986 and headquartered in Raanana, Israel, NICE has made recent headlines as an enabler of smaller tech companies. NICE participated in the $3 million, Liberty Global Ventures-led investment in fellow Finovate alum, CallVU, in June, and acquired customer experience specialist, inContact, for $940 million in May. Also in May 2016, NICE announced that its automation technology was deployed to fight credit card fraud at Italian bank, Banca Popolare di Sondrio.