Voice authentication specialist Pindrop Security has partnered with voice solutions provider Aeriandi. The agreement will make Pindrop’s phone channel authentication and antifraud technology available over Aeriandi’s cloud-hosted secure voice platform.
In a statement on the homepage of the Oxford, U.K.-based company, Aeriandi highlighted how Pindrop’s Identity Assessment Engine provided call center agents with a quick – under 30 second – assessment of the risks of an incoming call. In addition to a risk score, agents are also provided custom instructions for additional authentication when necessary. “This process allows agents to quickly and easily assess the true identity of callers, using a single interface,” the statement read. “Those deemed to be high risk are subjected to more stringent security checks, while genuine callers have a smoother experience as a result of less security screening each time they call.”
Pindrop’s Identity Assessment Engine relies on the company’s Phoneprinting technology. This technology analyzes more than 1,300 different features of an audio call to determine actual device type, geo-location, carrier and more to create a distinct telephony profile. Phoneprinting provides more than ANI/CLI validation, and offers universal coverage against and anomalous behavior detection of both repeat fraudsters and first time callers.
Recently profiled in Forbes.com, Pindrop began the year with the launch of its deep neural network-powered biometric engine, Deep Voice. The company said that the new technology, which provides voice ID, more than triples its addressable market from $2.5 billion to $7.8 billion. “Our newly patented Deep Voice engine is creating new opportunities for Pindrop as we see voice eating all other interfaces,” Pindrop CEO and co-founder Vijay Balasubramaniyan explained. He said the addition of Deep Voice enabled Pindrop to offer a voice identity platform for enterprises “looking to reimagine the customer experience as voice becomes the dominant interface of choice.”
Pindrop demonstrated its Fraud Detection System at FinovateFall 2012. The company, which is headquartered in Atlanta, Georgia, announced last month that its antifraud solution had helped PSCU block $1 million in fraud in the first month of deployment. PSCU is the first credit union service provider to use Pindrop’s technology, having taken up the security specialist’s platform last year. PSCU Chief Risk Officer Jack Lynch called Pindrop’s solution “an essential step” toward its goal of providing “industry-leading fraud prevention and data protection” for members.
Pindrop has raised more than $122 million in funding. The company includes Google Capital, IVP (Institutional Venture Partners), and Andreessen Horowitz among its investors.