This post is part of our live coverage of FinovateFall 2013.
All the way from Moscow, here’s Russia’s leading provider of online financial services, Tinkoff Credit Systems, with their Click-To-Meet technology.
“The customer can apply online or by phone for a credit card, debit card, or to make a deposit. She simply has to complete the application on the bank’s website and the next day the bank’s representative (‘smart courier’) will meet her at her place of choice to sign documents and to deliver the card.This facility is mind-bogglingly good. The implementation of this innovation took the following steps:
- We established a nationwide courier system specifically for our online deposit programme
- We extended the courier delivery programme to credit cards
- As we honed the service, we developed our own technologies and software
- TCS now operates one of the biggest courier companies in Russia.”
Product Launch: May 2013
Metrics: 5,900 employees, $2.3B in assets, & over 3 million credit cards issued
Product distribution strategy: Direct to Consumer (B2C)
HQ: Moscow, Russia
Founded: December 2006
Website: tcsbank.ru/eng/about_bank
Twitter: @tcsbank
Presenting Oliver Hughes (President & CEO) and Anna Mikhina (Manager, Development of Mobile Products)
The full demo video will be available at Finovate.com in mid-September.