Finovate Demo Video Archives

Presenter Profile:

How they describe themselves: Glia provides digital customer service technology that is reinventing how businesses support clients online. Glia’s solution enriches customer touchpoints on web, mobile, or phone calls with communication choices (from messaging to video chat), on-screen collaboration, and AI-enabled personalized experiences. Banks, Credit Unions, Insurers and Fortune 500 enterprises use Glia today to quickly maximize customer satisfaction, decrease handle times, and improve conversions.

How they describe their product/innovation: Glia’s plan for FinovateWest is to interactively show several innovative features as part of the core of our demo:

• Intelligent Virtual Operator Assistant – AI engine analyzes live voice conversations in realtime and prompts agents with contextual responses and what next best action/utterance.
• Unified Agent Desktop – presents agents with a consolidated view of the applications and information they need to effectively handle an engagement in a single interface

Product distribution strategy: Direct to Business (B2B), through financial institutions, through other fintech companies and platforms

Contacts

Bus. Dev.: Jordan Christopher, SVP Sales, jordan.christopher@glia.com
Press: John Fernandez, SVP Marketing, john.fernandez@glia.com