Finovate Demo Video Archives

Presenter Profile:

How they describe themselves: Glia is reinventing how businesses support their customers in a digital world. Glia’s solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance. Glia has partnered with more than 150 banks, credit unions, insurance companies and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service.

How they describe their product/innovation: Glia’s plan for FinovateEurope is to interactively show several innovative features as part of the core of our demo:

Automatically bind customer inbound phone calls with the customer’s associated web browsing sessions, providing instant context to the FIs customer service representative (CSR) handling the conversation

Enable the CSR to collaborate online with the phone caller, by adding CoBrowsing, ScreenSharing, and even one-way or two-way video to the phone conversation

Product distribution strategy: Direct to Business (B2B), through financial institutions, through other fintech companies and platforms

Contacts

Bus. Dev.: Jordan Christopher, SVP Sales, jordan.christopher@glia.com
Press: John Fernandez, SVP Marketing, john.fernandez@glia.com