Finovate Demo Video Archives

Demo video will be available soon.

Presenter Profile:

How they describe themselves: Cinareo Solutions was founded in August 2022 to address a gap in the market in regards to capacity planning for contact centers. Founded by contact center veterens with more than 50+ years of combined industry experience, Cinareo was created to complement all workforce management platforms on the market in order to help streamline contact center operations and mitigate risk by supporting precise resource allocation and data-driven decision-making.  Cinareo is a game-changing solution allowing for quick, easy and pro-active resource optimization.

How they describe their product/innovation: Cinareo is an innovative SaaS solution designed for scenario-based capacity planning both agents and support staff within a contact center, including financial analysis and recruitment and training planning. Designed for multi-channel, multi-skilling front- and back-office planning, Cinareo ensures you meet customer demands while streamlining operational costs. Using proven, industry-recognized statistical models and simulation, Cinareo provides the insights you need, including important service and financial KPIs to make informed decisions.

Product distribution strategy: Direct to Business (B2B), Licensed

Credit Union/Community Bank Fit: Credit unions and community banks

Contacts:

Bus. Dev.: Mark Alpern (COO), [email protected], 647-283-7373