FinovateFall 2019 / Delivering the Next Generation in Customized Customer Experience

About This Session:

Delivering the Next Generation in Customized Customer Experience

Speakers:
Michael Albanese, CEO, Tradewind Markets

Brent Brooks, SVP XD Design Director, Bank of America

Mayank Mishra, MD – Global Head Digital Channels, Citi

Mark Sullivan, Global Business Leader Banking & Financial Services, Genpact

Archie Ravishankar, CEO & Founder, Cogni

Vivek Bedi, Head of Consumer Experience Digital Products, Northwestern Mutual


More Videos: FinovateFall 2019

Analyst All-Stars: Alissa Knight
Analyst All-Stars: Alyson Clarke
Analyst All-Stars: Jacob Jegher
Banking in the Age of Instinct
Building a Culture of Innovation
Defending Your Digital Innovation from the Future of Financial Crime
Delivering Innovative Disruptive Banking that Actually Works for the Customer
Delivering the Next Generation in Customized Customer Experience
Digital Trends: Reshaping the Consumer Experience
Lending Solutions That Would Work for the Unconventional Customer
Leveraging AI to Combat Financial Crimes More Effectively
Optimizing for CX Through Fintech and Bank Collaboration: What Does This Look Like in Practice?
Pepper the Robot and the HSBC Journey
Reeling in Innovation: The Risks Digital Transformation Creates
The Crucial Role of Data in Executing Your AI Strategy
The Democratization of Financial Services and the Future of Marketplace Banking
The Finance and Fintech Trends Getting Investment
The Three Key Business Challenges Holding FIs Back from Digital Transformations
Web vs Native: Choosing the Right Approach for Your Digital Journey in FinTech