Secure Trust Bank (STB), a U.K.-based commercial and retail challenger bank with $2.5 billion (£1.9 billion) in assets, will leverage the nCino Bank Operating System to digitize operations and improve the customer experience in its real estate finance (REF) business.
STB’s real estate finance business has developed a $763 million (£581 million) loan book in the four years since it was launched. In addition to looking for a platform that would support this growth and increase operational efficiency, Secure Trust Bank sought a fintech partner with a track record of successfully working with financial institutions.
“It was important to us that our operating platform provider was able to demonstrate both a depth and breadth of banking knowledge and offer solutions for real industry issues, not just technological ones,” REF Head of Operations, Stephen Marrow, said. He credited nCino for living up to its “built by bankers, for bankers” mantra.
“With nCino’s Bank Operating System, STB will be able to reduce manual processes in favor of increased automation, and provide new levels of productivity, transparency, and faster loan turnaround times,” nCino Managing Director – International, Pullen Daniel said. “Combined, these efficiencies will lead to stronger customer relationships and a better experience for customers and bank employees alike. We are proud to be on this growth journey together with STB.”
Built on the Salesforce platform, nCino’s Bank Operating System features customer relationship management (CRM), loan origination, deposit account opening, workflow, enterprise content management, business process management (BPM), digital engagement, and instant reporting in a single cloud-based environment. In addition to improving the quality and access of data across the customer experience, nCino’s platform provides an out-of-the-box functionality that will make it easier and quicker for Secure Trust Bank to tailor the platform to its specific business needs.
Wilmington, North Carolina-based nCino demonstrated its Bank Operating System at FinovateEurope 2017. The company has had a busy 2018 – partnering with Santander earlier this month, teaming up with Tech Qualled in May to help veterans land jobs in fintech, and working with Banesco USA in April to enhance the company’s commercial lending process.
TD Bank announced that it would deploy nCino’s Bank Operating System in March, the same month the company reported the Yorkshire Building Society would also adopt nCino’s technology. The company began the year picking up an investment from Salesforce Ventures that took its total funding beyond $81 million. Pierre Naudé is CEO.