Two-and-a-half years after USAA was first to offer remote deposit capture to consumers via standard scanners (post here), it appears the technology has failed to gain much of a following outside business circles (notes 1,2).
Quoted this month in Digital Transactions magazine (PDF here, pp. 58-62), John Leekley, founder of RemoteDepositCapture.com, estimates that only 75,000 consumers (and apparently 1 cat, see inset) use the service, less than 0.001% of all U.S. households.
Some other numbers from the article by Jane Adler:
- After 14 months, EasCorp, a CUSO out of Burlington, MA, has just 24,000 registered users across its 30 credit union installations, or 800 per CU (see previous post)
- Other EasCorp metrics:
- Average deposited check = $900
- Average deposits per session = $1,200
- Total amount deposited in past 14 months = $80 million
- At $900 per item, that amounts to about 90,000 checks processed, or about 4 per end-user
- Cost per deposit for CU clients is $0.25 per item for “higher volume” customers
- The initial experience at First Command Bank is more encouraging: Since launching in November, First Command Bank has registered 1,600 users for its Deposits on Command across its online customer base of 65,000, for a 2.5% penetration rate (note 3). First Command has a total of 85,000 customers online and offline, so the overall penetration rate is about 2%.
- Total remote deposits per month are 1,200; slightly under 1 per registered user per month
- There is no fee for the service, but you must be an estatement user or have an investment account to qualify. Daily deposit limit = $5,000
1. We are referring here to CONSUMER remote deposit, not to be confused with the very successful business remote deposit.
2. In the same article, Fiserv was cited as projecting growth to 1 million users by the end of 2009, although there was no indication as to when the prediction was made or whether it included business users.
3. If Bank of America had similar usage, it would be well on its way towards 1 million registered users (625,000).
4. Photo from CheckFree/Fiserv