This post is part of our live coverage of FinovateEurope 2015.
Real-Time Authentication strengthens and streamlines the authentication process by utilizing voice biometrics to authenticate customers in real time during their conversation with an agent. Contact centers can:• Securely authenticate customers in real time with no customer effort• Expedite time to service and free up more time for revenue-generating activities• Passively enroll the vast majority of customers seamlessly• Improve fraud protection on all enrolled accounts