BancVue Alters the Checking Value Proposition, Powering High-Yield "Reward" Checking Accounts at 350 FIs

For someone whose job it is to stay on top of innovations in financial services, I hate to admit I'm late to the party on the so-called "reward checking" phenomena. Last year, I'd noticed a number of smaller financial institutions launching high-yield checking accounts, but I hadn't realized it was a national trend primarily powered by a single bank tech supplier, Austin, Texas-based BancVue (see note 1).

According to a November BankRate article, more than 350 U.S. banks and credit unions now offer so-called "reward checking accounts" powered by BancVue with 30 new ones coming on board each month. These checking accounts usually pay high rates of interest, typically 6%, if users meet high levels of electronic banking activity each month.

Typical requirements to earn the high yield:

  • 10 to 12 debit card transactions each month
  • Electronic statements (no paper)
  • Online banking usage

Typically, the following benefits are paid ONLY when the above requirements are met:

  • 5% to 6% interest on the first $25,000 to $40,000 in balances
  • ATM refunds up to $10 to $15/mo

And most seem to include:

  • No monthly fees regardless of activity or balance levels, so the account can be marketed as "free"

Marketing
Another distinguishing characteristic of these accounts is the innovative marketing and website design. With the help of BancVue, smaller banks and credit unions are able to offer a level of design and pizzazz that meets or exceeds the typical megabank high-budget program.

Here are some of the more interesting BancVue-powered programs we've looked at (screenshots follow):

  • Velocity Checking <velocitychecking.com> from Seattle's Verity Credit Union
    Earn 6.01% on balances up to $40,000 and receive ATM refunds up to $25 when meeting the following monthly requirements:
    – 12 debit transactions
    – 1 online banking login
    – electronic statement in lieu of paper
  • Turbo Checking <turbochecking.com> from New Mexico's Charter Bank
    Earn 6.01% on balances up to $25,000 and ATM refunds when meeting the following monthly requirements:
    – 10 debit transactions
    – receipt of 1 direct payroll deposit or other automated ACH deposit
    – 1 login to online banking
    – electronic statement in lieu of paper

And our favorite, which substitutes iTunes downloads for the high-yield benefit:

  • FreeTunes Checking <freetuneschecking.com> from Oregon Community Credit Union (see note 2)
    Earns 4 free iTunes downloads each month provided the following are met:
    – 12 debit transactions
    – 1 login to online banking
    – electronic statement in lieu of paper

Screenshots

Velocity Checking from Verity Credit Union

Turbo Checking from Charter Bank

FreeTunes Checking from Oregon Community Credit Union

Notes:

1. I began researching this area after reading Verity Credit Union CMO Shari Storm's recent blog post (here) about how she'd changed her payments behavior to make the 12 monthly debits required for its Velocity Checking.

2. Oregon Community Credit Union also offers a high-yield version, Remarkable Checking, that substitutes a 5.05% APY on all checking account balances instead of the free music. Monthly account requirements are the same. 

WaMu’s CD/Savings Account is Perfect for that New Years Resolution to Save More

A full-page ad in the front section (page A8) in yesterday's Seattle Sunday Times/PI alerted me to WaMu's latest offering called Savings for Success (see note 1).  

It's not a new invention, essentially a 1-year CD funded with automatic monthly deposits instead of a one-time deposit (see note 3), but WaMu uses its marketing prowess to dress it up like a super-high-yield savings account with an attractive 5.5% yield. It also delivers the ultimate marketing coup: turning what is normally a negative, not being able to get your money out for a year, into an account FEATURE, saying that the savings is "out of sight and out of mind" for the one-year CD term.

According to the Bank Deals blog, the savings account has been made available in select markets as far back as July. At that time the rate was higher, 7% in Illinois and Texas and 6% in Washington and Georgia (note 1).

It's great marketing that plays right into the new year's resolution mindset this time of year. Surprisingly, the account is not mentioned on the bank's website, even though the call to action (below) includes the bank's Web address. Also, WaMu has not used search marketing to support the print ad. Google searches do not lead to the the bank and a site search at wamu.com leads nowhere. 

This is a great product and a good fit for online banking users. Assuming it pencils out in the four test markets, look for the account to debut nationwide in 2008.  
 

Notes:

1. Apparently, the same ad has also run in the Houston Chronicle, but with a 6.5% APY. In the disclosures on that ad (reprinted here), the offer was said to be available in Illinois, Georgia, and Texas. The Seattle Times/PI ad says the offer is only available in Washington.

2. Here's the text in the main paragraph of the ad above:

Your checking and savings needs are officially over. To complement our WaMu Free Checking account, we've created Savings for Success. It's simple. You choose the amount you'd like to save each month – by automatically transferring as little as $25 and up to $500 from your WaMu Free Checking account to your Savings for Success account. There it is kept out of sight and out of mind, earning big interest, and helping you save without even having to think about it. After one year, it's yours to access when we sweep the savings into any savings account you choose. So save like never before and still get free checks for life, free ATM cash withdrawals, and all of the other features of our WaMu Free Checking account. It's banking bliss. To learn more stop by a WaMu near you, call 1-866-808-1396 or visit wamu.com.

3. Update Jan 8: The product, with the 6.5% rate, has also been advertised in The Dallas Morning News (link to the ad here). Also, I neglected to mention that the account can ONLY be funded with automatic debits with a miniumum of $25 per month to a maximum of $500 per month, so it's not an account aimed at large depositers. 

Prosper Increases its Loan Fee by 100%

As noted in our recent research report on the P2P lending market (here), the exchanges need to boost revenues to remain viable. Even with scale, a 1% borrower fee and 1% servicing fee just don't provide enough revenue with the relatively small loan sizes currently being funded.

For example, using Prosper's previous pricing on a typical $7,000 loan, about $130 would be earned in the first year, then another $50 for the remaining two years of the loan (see note 1), for a maximum of $230 in lifetime revenues per loan.

So until loan sizes increase dramatically as secured notes become more common, Prosper has raised its prices for the core portion of its loan demand, the alt-prime and subprime portion. The company left its superprime, class AA price alone because it competes with banks and credit unions for this type of borrower.  

As you can see from the table below, most loan-origination fees increased by 1 point, although C and D loans were increased 2 points. Looking at the company's mix of business during the first half of 2007, the new pricing would have doubled its loan-origination revenue from about $500,000 to just over $1 million. The weighted average fee under the prior pricing was 1.2%, compared to 2.4% under the new formula.

Here's the new price plan effective Jan 4, 2008, as announced in the Prosper blog (here):

Type   New Price   Previous  Change  Avg Loan*  Avg Loan Fee* 
Prime  
  AA           1%               1%             none             $9,000            $90
  A             2%               1%            +1 point         $10,300         $210
Near Prime
  B             2%                1%           +1 point         $9,800          $200
  C             3%                1%           +2 points       $8,400           $250
  D             3%                1%           +2 points       $6,500           $195
Sub-prime
  E             3%                2%            +1 point        $4,500          $135
  HR           3%                2%            +1 point        $3,000           $90

Weighted
  Average*** 2.4%          1.2%

*Average loan size during the first half of 2007 per company
**Loan-origination fee deducted from proceeds of loan; there is no fee if the loan does not get funded
***Using the loan mix from the first half of 2007

Note:
1. It depends how the servicing fee is calculated. At Prosper, it's calculated on the outstanding loan balance which for a $7,000 loan averages approximately $6,000 in year 1, $3,750 in year 2 and $1,250 in year 3.

iPhone Compatibility at the Largest U.S. Banks

As I was holding my family's place in a long line over the holidays (note 1), I took the opportunity to look at the 20 largest U.S. retail banks through my iPhone. They are all passable as long as you are willing to take the time to zoom in and navigate with your finger on the touchscreen. 

The best-looking sites are those with relatively simple hompage designs, notably ING Direct and HSBC and to a lesser extent Wells Fargo. But the hands-down winner is Bank of America, the only top-20 U.S. bank with an iPhone-optimized homepage.

This provides BofA with several short-term advantages:

  • Bragging rights as the first major bank to design for the iPhone
  • A spot on Apple's directory of Web apps for iPhone (here) (screenshot below)  
  • Several mentions in tech and personal finance blogs
  • An entree to the 1.4 million, decidedly upscale, iPhone users

Note:

1. Survey of 20 largest U.S retail banks, by deposit size, made at 4 PM on Dec. 24 from Seattle IP address through iPhone browser on AT&T Edge network.

Mint, Prosper, Zillow, and Kiva are Crunchie Finalists

Four online finance companies are finalists in the Crunchies, an awards program sponsored by three major tech blogs: TechCrunch, GigaOM, Read/WriteWeb, and VentureBeat.

  • Mint is one of five finalists in Most Likely to Succeed (here)
  • Prosper is one of five in Best (new) Business Model (here)
  • Zillow is one of five in the Best Consumer Startup (here) and Best Overall (here)
  • Kiva is one of five in Most Likely to Make the World a Better Place (here)

Winners will be determined by a tally of votes at the site between Dec. 21 and Jan 10.

2007 Nominees for Top Innovations in Online Banking and Finance

Every year, we publish a year-end summary of the top innovations and trends. This year, we are publishing the list of finalists in NetBanker to gather feedback. The final top ten will be published in the next Online Banking Report.

Following are the leading candidates listed in the order they occurred to me, not necessarily their final rank. Let us know which ones you believe deserve top honors and/or nominate other innovators and trendsetters. Use the comment section to provide your feedback. Or if you prefer a more private method, email [email protected].

A. Mobile is the new online banking

B. P2P lending gains traction … and new competitors

C. Security fears fade for consumers, grow for bank IT departments

D. Online personal finance firms take aim at Quicken

E. Finance gains a foothold on Facebook

F. Blogging bankers … not!

G. Mint launches like it's 1999

H. Mortgage Marvel launches user-friendly mortgage marketplace

I. iPhone banking shows the future promise of mobile

J. Wesabe widgetizes daily banking

K. Virgin Money crosses the Atlantic

L. Direct banking takes one giant step backwards (NetBank), and six steps forward (FNBO Direct, WT Direct, Huntington Direct, Element Financial, Provident Direct, and others, launch)

M. The alt-payment brands gain a following at online merchants (PayPal, Google Checkout, Bill Me Later)

N. ING launches paperless checking

O. Green banking means something other than U.S. currency

P. Video lands on financial institution websites as part of education and marketing efforts

Q. "Decoupled debit" makes meteoric rise to the top of the industry buzzword list

Scrooge Runs Bank Marketing at Most Large U.S. Banks


In our annual Christmas/New Years survey of bank websites (note 1), we once again find little use of holiday themes, especially among the very largest. Scrooge would be pleased with the homepages of the top four: Citi, BofA, Wachovia, and Chase which have no holiday images or messages.

Wells Fargo is the only top-5 bank with a holiday message. The bank wishes its customers Happy Holidays (see below) in a top-of-the-page banner rotating with two other messages: a savings promotion that also uses holiday imagery (below) and an investments banner (not shown). 

However, this year there is one top-20 bank fully embracing the holiday spirit. ING Direct homepage (screenshot above, download flash in note 2, below) features a full-screen animation that first strings Happy Holidays across the page followed by the ING Direct orange ball rolling across the screen, bumping into the tree trunk, and dumping a load of snow on top. It's very well done.   

Also, honorable mentions to:

  • Fifth Third and its $10,000 holiday sweeps
  • Regions Bank, which is running a Toys for Tots banner across the top
  • PNC with its annual tongue-in-cheek Christmas Price Index

Additionally, WaMu and Key Bank use winter imagery. And HSBC, US Bank, SunTrust, BB&T and Citizens are all running small banners for prepaid gift cards.

Wells Fargo

Wells Fargo homepage banner

Fifth Third

Regions

PNC                                                              WaMu

 

Key Bank

HSBC                          SunTrust            US Bank

      

Citizens Bank

BB&T


Note
:

1. Websites observed at 9 AM Pacific Time, Dec. 24, from a Seattle IP address.

2. View the ING Direct holiday animation (here)

Intuit’s Quicken Online to Launch in January

Intuit has been beta testing a fully online version of its flagship product Quicken since September. According to Eileen Ambrose, writing for the The Baltimore Sun (here), the product will launch Jan. 8, 2008, at a price of $2.99/mo (note 1), $12 more than the entry-level, packaged version ($24 at Amazon), but $8 less than Quicken Deluxe ($44 at Amazon).   

Intuit is already advertising it on Google when searching "quicken online." Below is a screenshot of the landing page (here):

The service is still in beta and requires an "application" to use. Interestingly, one of the requirements listed in the FAQ is that beta testers must allow Intuit to download data from their bank account nightly. So obviously, account aggregation is a key component, not that that's a surprise. Automated account downloading is now "table stakes" for online personal finance.  

We'll look at the service in detail after we've had a chance to use it.

Note:

1. Intuit's ad on Google says (below), "Sign up for the new Quicken Online Free!" which sounds like a lot less than $36/yr.

Why is Wachovia Advertising Mobile Banking on Seattle Radio?

Wachovia Bank is not exactly a household word in Seattle. According to the bank's website, the nearest retail branch is 627 miles away in Sacramento, California (see note 1). So I was surprised to hear an advertisement for Wachovia's mobile banking services in the middle of the afternoon on a relatively obscure alt-rock station in the heart of Seattle yesterday. 

Wondering whether I'd missed an acquisition or maybe the launch of a direct banking effort in the Seattle metro area, I Googled "wachovia seattle" and confirmed there were no retail branches (note 1, 2). I double checked through wachovia.com's office locator which informed me there were no offices within 30 miles.

As for direct banking, there were no bank ads displayed for "wachovia," "wachovia bank" or "wachovia direct" on either Google or Yahoo, so I'm pretty sure Wachovia is not targeting Seattle on the direct banking front.

But searching "wachovia mobile" did result in a targeted ad on Google which led to a mobile banking landing page at Wachovia (see below).

And surprisingly, AT&T Wireless was advertising under "wachovia seattle." Unfortunately, they dropped interested parties on its wireless homepage (see below), not the mobile banking page. Finding mobile banking on AT&T's site requires using the search box. It's buried under the not-so-obvious "Ringtones & More" category (note 3).

Summary
I still don't know why Wachovia is advertising in Seattle. I suspect it was an inadvertent placement within a larger radio buy. And/or the advertising was orchestrated by AT&T Wireless, which has a large Seattle metro presence, but no mobile banking partner in the area. Perhaps Wachovia was dropped into the regionalized ad by default. In any event, it's wasted air time. 

Note:
1. There are three Wachovia Securities brokerage offices, but those aren't even listed on the main Wachovia website. 

2. Search conducted at 2 PM Dec 20 from a Seattle IP address.

3. Note to AT&T: Time to update your FAQs and webpage, which still say that mobile banking is "coming soon" at Wachovia.

Zopa Credit Union Partners Give it Top Billing

In researching our latest report on P2P lending, we visited the websites of Zopa's six credit union partners to see how they were promoting, and explaining, the relatively complicated new product. Overall, they gave Zopa surprising prominence. Five of the six mention it on their homepages, with three of those running large banners, usually in rotation with other offers (see list below as observed on Dec. 6). USA Federal Credit Union is the lone holdout, with no mention of Zopa on its website so far.

  • Addison Avenue FCU ==> Square ad on right side of hompage
  • Affinity Plus FCU ==> Banner on homepage 
  • First Tech CU ===> Two places on homepage, banner in the middle rotating with
        four offers and square box on right (see screenshot below)
  • FORUM CU ===> Small graphic and link on bottom of homepage
  • Provident CU ==> Banner on homepage rotating with four offers 
  • USA Federal CU ==> Not mentioned on website
  • Analysis
    I understand why the credit unions are featuring their Zopa relationship. It's new, it's different, it's exciting and the helping-others message fits right in with the holiday spirit. However, for the most part, the program is woefully under-explained when clicking through the banners. I have to believe the most common member reaction to seeing the Zopa product info is, "Huh?"

    It must lead to some interesting conversations on the phone and in the branch. Some of which may result in sales, so it's not all bad. But I don't think the ultimate purpose of partnering with Zopa is to confuse members to the extent that they call. There are easier ways to do that.

    Examples
    First Tech CU has two images on its homepage, both emphasizing Zopa's core message of helping. And the educational aspect is helpful (see screenshot below).

    Addison Avenue CU takes a light-hearted approach on its homepage ad, saying:

    Introducing Zopa (And no, it isn't a new energy drink)

    And Addison Avenue does the best job explaining the service, although I still think it raises more questions than it answers.  

    New Online Banking Report Published: Person-to-Person Lending 2.0

    For much of the past four or five weeks I've been researching and testing person-to-person lending sites. I've become a lender and have gone through the borrowing process at all three major U.S. P2P lending exchanges: Prosper, Zopa, and Lending Club. Plus I set up friends and family with loans at Virgin Money USA and LoanBack.

    It was all part of the research process for the latest Online Banking Report entitled, Person-to-Person Lending 2.0: Disruptive service or market niche? That report is now available at our main website (here).*  

    I had originally intended on publishing it in early December. But as I was trying to wrap things up, Zopa launched its new U.S unit. So I stopped the presses and added an analysis of its unique model. Then as I was finishing that, Lending Club made a significant change last week, becoming a national lender instead of state-sanctioned one. That too is now in the report. 

    Here's a summary of the major fourth quarter activity in the person-to-person lending sector:

    • Oct. 2: Prosper overhauled a number of its lending tools, which were announced at our FINOVATE conference Oct. 2 (video here
    • Oct. 6: Virgin Money (formerly CircleLending) launched its revamped friends-and-family service with a splashy debut in Boston with Virgin founder Richard Branson leading the parade (coverage here)
    • Dec. 3: Zopa launched its U.S. version, an entirely new way of looking at the P2P space (coverage here)
    • Dec. 13: Lending Club went national in a unique partnership with WebBank

    ________________________________________________

    *Subscribers may download the report free of charge.
    Others may purchase it as an individual report.