How they describe themselves: TokBox, a Telefonica company, develops and operates a real-time communications platform. Organizations can embed live video, voice, messaging & screen sharing into websites & mobile applications, for experiences ranging from one-to-one chats to large-scale broadcasts. TokBox’s Wealth Management Solution enables organizations to embed real-time communications directly into existing web and mobile interfaces with just one line of code. Leveraging the easy-to-embed widget, advisors can offer their clients high-touch, secure, and personalized services anytime, from anywhere. TokBox is trusted by leading organizations including The Royal Bank of Scotland, Esurance, eGain & more.
How they describe their product/innovation: Innovation in banking has focussed on customer convenience. Leading financial organizations are now turning their attention toward customer experience. For all of the efficiency and convenience technologies have brought to banking, banks always need to differentiate themselves with superior service. How do you do that when an increasing number of your customers experience your services through automated machines, a website, or mobile app? TokBox enables organizations to embed secure, real-time video, voice & messaging into websites and mobile applications. With the addition of one simple line of code, advisors can offer their clients high-touch, secure, and personalized services anytime, from anywhere.
Product distribution strategy: Direct to Business (B2B), through financial institutions, through other fintech companies and platforms