How they describe themselves: As all consumers know, calling a bank is coupled with the expectation of being forced through a difficult Interactive Voice Response (IVR) menu and long hold times. There is a better solution – and Interactions is leading the pack for major financial institutions looking to institute game changing customer care technology. Interactions enables companies to more effectively communicate with their customers. Its patented technology for automated voice and other interactive Virtual Assistant systems delivers an unprecedented level of understanding that engages banking and financial institution customers in a productive, natural conversation – exactly like a live agent.
How they describe their product/innovation: Voice-based Virtual Assistant applications for Financial Institutions can seamlessly provide callers access to balance, transaction history, and account information, however they can go a level beyond – allowing the caller to inquire into recent charges, dispute charges, ask complex questions about their accounts, enroll in promotions, change account information such as addresses and email accounts, register new cards, order replacement cards, report a card as lost or stolen… the list goes on.