How they describe themselves: We’ve created a secure collaborative engagement solution to help the world’s leading banks & financial services institutions deliver an in-person experience online. Over 100 banks and financial institutes already trust our solution and have made it part of their service delivery strategy.
We provide banks with technology to enrich the digital experience of their clients by extending their customer’s touch points (live chat, LiveView chat, video chat, voice chat, messenger, etc.) and assist/advice them in context with tools like Co-browsing and Document Sharing. The result is a better customer experience and higher sales revenues.
How they describe their product/innovation: We will use Finovate to officially launch unblu 5, the updated version of our customer engagement and collaboration solution for the financial sector. We will be demoing our new Secure Asynchronous Messaging capability and the unblu Concierge, which supports automated customer engagement flows.
These new channels enlarge existing live engagement & collaboration capabilities and allow banks to give a much more personalized experience to their customers as they allow to provide a Whatsapp like end-user experience while ensuring the communication is secured at banking standards and complies with GDPR and other data privacy regulations.
Product distribution strategy: Direct to Business (B2B), through financial institutions, through other fintech companies and platforms
Bus. Dev.: Paul Swaddle, Partner & Alliances
Press: Javier Puga, Product Marketing
Sales: Patrik Hug, CSO, firstname.lastname@example.org