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Online Resources’ Face-Saving Collection Solution Gets an Upgrade


Online ResourcesVirtual Collection Agent does debtors a favor by getting rid of the inconvenience and potentially unpleasant interaction with a living, breathing debt collector.

So now, with the recently announced update VCA 5.0, Online Resources is poised to do a few favors for the financial institutions and billers, as well.

Among the new features are:

  • Tracking support for marketing campaigns and automated online offers
  • The ability to manage multiple accounts for individual customers with single sign-in for the consumer
  • Multi-language capability, and the option for WCAG 2.0 Level AA compliance certification

VCA offers consumers privacy, intelligent automation, and a tailor-fit resolution when paying in full is impossible. The update comes as Online Resources is en route to becoming part of ACI Worldwide, courtesy of a $260 million dollar deal announced earlier this year. 

Online Resources is one of 20 “Finovate charter alums,” having presented this very technology at the very first Finovate event in 2007.