FinovateFall Sneak Peek: SaleMove

A look at the companies demoing live at FinovateFall on September 11 through 14 in New York. Pick up your tickets today and save your spot.

SaleMove enables companies to provide an “in-person” customer experience online – leading to increased online conversion, improved customer support, and a better customer experience.

Features

  • Steers agents through more intelligent chat conversations with AI
  • Provides real-time visual context for more relevant support
  • Delivers best-in-class customer experience

Why it’s a must-see
SaleMove’s AI-assisted communication and CoBrowsing solutions provide the relevancy and context needed to exceed customer expectations.


Presenter

Dan Michaeli, CEO
Michaeli is co-founder and CEO of SaleMove, a business that is dedicated to meeting or exceeding the in-person customer experience online.
LinkedIn


Check out more previews of upcoming FinovateFall presentations. Visit our registration page to save your spot. 

Enhancing the Customer Experience in Financial Services

Guest post by Sean Daly, Director of Partnerships, SaleMove

Over the last decade, financial technology, or “fintech”, has completely changed the financial services industry. While fintech innovations provide companies with convenience and outreach potential from the perspective of the financial institution, they are only useful if the customer feels comfortable interfacing with its framework (i.e. customer experience). Fintech has felt the challenges of customer experience, and here we’ll quickly go through a couple of those challenges along with some ways you can solve them.

The Differentiation Challenge

In order to understand the differentiation challenge in financial services, let’s point to the auto industry as an example. In the early days of modern manufacturing, the focus was put on mass production. Over the years with more competition, the priority began to shift from mass production to mass customization.

A good example is the Ford Model T; More than 15 million of them were built from 1908-1927. Apart from a few design modifications, Ford produced the same exact car 15 million times. As more and more competitors entered the market, the car became commoditized, which made differentiation extremely difficult. In reaction, automakers began providing a more personalized and customized auto experience. Flash forward to today and think about how many customizations are available on any new automobile. You can even design your own car online and have it delivered to your door. The focus switched from mass production to mass customization and personalization.

With a physical product like a car, the buying experience ends when the physical product is in the customer’s hands and they drive it away. In financial services, where there is no physical product, the customer will reflect back on the buying itself as the product. In financial services, the experience is the product.

The Touchpoint Challenge

Customers place a particularly high priority on trust and convenience. According to a recent survey sponsored by Zendesk, 62% of customers buy more when they have a good buying experience, but even more (64%) stopped buying when they had a bad customer experience. This is even more so in financial services because they are handling your money!

Today’s customer has infinite touch points, and they react badly and quickly to poor experiences. With social media, people can share their negative thoughts about a bad interaction with their circles within minutes (remember the United Airlines incident?), and it’s no secret that customers are much more likely to share bad experiences than good ones.

Let’s look at some ways you can solve these customer experience challenges:

● Map the customer journey to provide a consistent and relevant experience. If you haven’t mapped the customer journey on your website yet, read this HBR article to get started.

● Build personalized online experiences around customer segments to improve relevance. For example, Caribou coffee does this by remembering the customer’s preferences and then displays targeted flavors and products according to past activity. Netflix also serves as a good example with their profile personalization, which allows different profiles to share the same account. Financial services companies can do the same by personalizing experiences with Guided Selling products like SmartAssistant.

● Connect online with offline to build a comprehensive view of your customer. There are two ways financial services businesses can do this, either by heavily tracking their customer through analytics software on and offline, or connecting the two seamlessly. With new technologies like chat, video chat, and CoBrowsing, online interactions can be made to feel personal and authentic, similar to face-to-face experiences. We call this “creating the in-person customer experience online.

If you’re interested in learning more about CoBrowsing or considering to purchase a technology solution like it, check out this article:

Questions to Ask When Choosing a CoBrowsing Solution


Sean Daly is Director of Partnerships at SaleMove. A four-time Finovate Best of Show winner, SaleMove was founded in 2012 and is headquartered in New York City. The company most recently demonstrated its Engagement Platform and OmniBrowse solution at FinovateSpring 2017. Dan Michaeli is CEO.

FinovateSpring 2017 Best of Show Winners Announced!

Do the Best of Show winners of FinovateSpring 2017 represent our most diverse array of fintech innovations to date?

You be the judge. This year’s winners include four companies that made their Finovate debuts this year, as well as a pair of companies – Hedgeable and SaleMove – that are not only Finovate veterans, but also are previous Best of Show award winners. And when we focus on the technologies involved: artificial intelligence, automated financial advisory, OCR, machine learning, biometrics, and more, it is clear that the innovations we see on the Finovate stage are indicative of broader trends not just in fintech, but in the technology industry as a whole.

So here’s to the innovators of FinovateSpring: from those who leverage technology to solve fundamental problems in finance to others who take advantage of the “sharing economy” to introduce entirely new ways to do everything from buying a home to investing for retirement.

Alpharank for its APIs that enable FIs to turn their transaction data into predictive social graph data.

Capitali.se for its fully-automated portfolio management and trade execution technology that turns natural language into executable investment strategies.

 

Hedgeable AI Lab for its artificial intelligence platform, Katana, that leverages voice commands and chatbot technology to provide financial planning advice.

 

 

Microblink for its real-time, retail receipt scanner for mobile apps, turning the mobile camera into an accurate data catcher and replacing manual inputs.

 

 

Neener Analytics for its compliant social media analytics solutions that provide frictionless credit decisioning and individual risk outcome predictions.

 

SaleMove for its Engagement Platform and OmniBrowse solution that helps FIs meet or exceed the in-person customer experience online.

SpeechPro for its VoiceKey.FRAUD technology that uses voice biometrics to enable call centers to detect fraudsters.

Unison for its HomeBuyer and HomeOwner solutions that helps make homes more affordable and home equity easier and less expensive to access.

What a time we had this year in San Jose! Thanks to all our presenting companies, our sponsors and partners, our volunteers, temps, and presenter-acclaimed AV team, and of course, thanks to you, our attendees. We are already looking forward to our return to Silicon Valley next year for FinovateSpring 2018. So if we don’t see you this summer in London for FinDEVr or this fall in New York for our new, expanded FinovateFall conference, we hope we’ll see you again this time next year right here.


Notes on methodology:
1. Only audience members NOT associated with demoing companies were eligible to vote. Finovate employees did not vote.
2. Attendees were encouraged to note their favorites during each day. At the end of the last demo, they chose their three favorites.
3. The exact written instructions given to attendees: “Please rate (the companies) on the basis of demo quality and potential impact of the innovation demoed.”
4. The six companies appearing on the highest percentage of submitted ballots were named “Best of Show.”
5. Go here for a list of previous Best of Show winners through 2014. Best of Show winners from our 2015 and 2016 conferences are below:
FinovateEurope 2015
FinovateSpring 2015
FinovateFall 2015
FinovateEurope 2016
FinovateSpring 2016
FinovateFall 2016
FinovateAsia 2016
FinovateEurope 2017

FinovateSpring Sneak Peek: SaleMove

SaleMove_homepage_April2017

FS2017-Logo(rev)V1A look at the companies demoing live at FinovateSpring on April 26 & 27 in San Jose. Pick up your tickets today and save your spot.

SaleMove enables companies to identify and engage their highest-value website visitors through video, audio, chat, and dual-cursor co-browsing – all without downloads or installations.

Features

  • Gain valuable insight and context about your website visitors
  • Increase online conversions through high-touch interactions
  • Improve customer support and satisfaction

Why it’s great
SaleMove breathes life into the online customer experience and enables companies to deliver an in-person experience online.

Presenter

SaleMove_DanMichaeli_FS2017Dan Michaeli, Co-Founder and CEO
Originally from Guatemala, Michaeli is the CEO and Co-Founder of SaleMove. A graduate of the University of Pennsylvania, his career has focused on venture capital, tech/strategy consulting, and startups.
LinkedIn

FinDEVr APIntelligence

FDNY17-Logo-RevFinDEVr New York will be here in just two short weeks! Check out company features and take a look at the previews from upcoming presentations. And of course, don’t forget to register today to save!

On FinDEVr.com

  • Envestnet | Yodlee Launches Suite of Risk Reporting Tools.
  • PwC Brings Blockchain PoC to London’s Specialty Insurers
  • Shwayhat Steps Up: GreenKey Technologies Announces New CEO
  • Scotiabank and AlphaPoint Wrap Up Blockchain Trial
  • Check out these previews from upcoming FinDEVr New York presentations:

Alumni updates

  • BBVA Compass adds cash-back incentive to stimulate interest in mobile banking app.
  • OutsideIQ teams up with Genpact to bring better risk management, KYC, and AML compliance solutions to banks.
  • Bluefin Payment Systems joins forces with The Pinnacle Corporation, bringing point-to-point encryption (P2PE to the latter’s Palm POS platform.
  • Top 10 global bank deploys mobile capture technology from Kofax.
  • IBM forges strategic partnership with Salesforce, connecting AI platforms IBM Watson and Salesforce Einstein.
  • Arxan Application Protection named Best IoT product at the 2017 Cybersecurity Excellence Awards.
  • Kontomatik nominated at the Dutch FinTech Awards 2017.
  • Mambu goes live in the Americas with new offices in Miami and new regional managing director.
  • PayPal partners with Oro ecommerce platform.
  • UK food retailer, The Co-operative Group chooses ACI Worldwide to run wallet service.
  • Palestine’s The National Bank deploys core banking technology from Temenos.
  • Dallas News features Bruce Parker, founder and CEO of ModoPayments.

Stay current on daily news from the fintech developer community! Follow FinDEVr on Twitter.

FinDEVr Preview: SaleMove

FinDEVr PreviewsFDNY17-Logo-Rev highlight companies presenting new developer tools, platforms, and integrations at FinDEVr New York 2017, March 21 & 22. Tickets are on sale now. Visit our registration page and save your spot today.

SaleMove will be demonstrating its new SDK, which will allow companies to leverage the SaleMove Communication Platform in a greater number of ways, including more customizable implementations.

Screen Shot 2017-03-07 at 3.43.02 PM

Why it’s a must-see:

The company will demonstrate the ease at which developers can add SaleMove’s full communication platform to their company’s website.


Check out more previews of upcoming FinDEVr New York 2017 presentations and don’t forget to register before it’s too late.

Finovate Alumni News

On Finovate.com

  • FundAmerica Unveils New RegTech Tools.
  • Qapital Raises $12 Million, Adds Debit Card Functionality

On FinDEVr.com

  • Check out these previews from upcoming FinDEVr New York presentations:

Around the web

  • OutsideIQ teams up with Genpact to bring better risk management, KYC, and AML compliance solutions to banks.
  • Ixaris Technologies unveils its Open Payments Cloud platform for developers at upcoming hackathon.
  • Top 10 global bank deploys mobile capture technology from Kofax.
  • IBM forges strategic partnership with Salesforce, connecting AI platforms IBM Watson and Salesforce Einstein.
  • Bluefin Payment Systems joins forces with The Pinnacle Corporation, bringing point-to-point encryption (P2PE to the latter’s Palm POS platform.
  • CB Insights lists NetGuardians on the regtech map.
  • WeInvest piloting roboadvisory service with OCBC Bank.
  • eWise to power customer loyalty app for Gini.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

FinovateEurope 2017 Best of Show Winners Announced

IMG_0420

After two days of live demonstrations of some of the most novel innovations in fintech, our FinovateEurope audience has made its voice heard as to which technologies represent the Best of Show.

This year’s award winners are a fascinating mix of Finovate veterans like Backbase, eToro, SaleMove, and Tink, all of whom have been honored with Best of Show trophies in the past, as well as newcomers like Dorsum and Memento, which accompanied their Finovate debuts with Best of Show awards of their own. And how fun is it to celebrate a company like CREALOGIX, a Finovate alum since 2011, that picked up its very first Best of Show honors this week?

A hearty congratulations to all seven of FinovateEurope 2017’s Best of Show winners – and to all of the companies that demonstrated their technologies at our London conference this year. From artificial intelligence and chatbots to technologies that make it easier for us to earn, save, and invest, yours are the innovations that remind us how valuable the relationship between finance and technology can be.

Backbase---Hi-ResBackbase for showing how artificial intelligence and PSD2 can turn a mobile app into a smart virtual assistant.

CREALOGIXCREALOGIX for its predictive banking in virtual reality technology that transcends complex interfaces to provide a user experience that accommodates emotion, creativity, and logic when it comes to making financial decisions.

Dorsum_logo_2016_cmykDorsum for its chatbot factory and botboarding platform that creates chatbots that combine human-like, natural language communication with traditional customer data collection and profiling.

eToro_Logo_VectoreToro for its worldwide social trading network of more than five million members that makes the trading and investing environment more social, more enjoyable, and more transparent.

 

Memento-LogoMemento for its Bank-to-Social Relationship platform and next generation mobile money app that helps banks deepen engagement with current customers and better attract and acquire new customers, as well.

SaleMoveSaleMove for its Engagement Platform that enables FIs and other companies to communicate with online visitors via chat and dual-cursor guided cobrowsing, as well as video and voice.

Tink_LogoTink for its independent, consumer PFM app that brings together aggregation, account information, and payment initiation services to provide a truly PSD2-compliant, virtual bank experience.

We had a great time this year at FinovateEurope and hope you enjoyed getting to know our presenting companies and the unique ways they leverage technology to solve problems. Thanks and gratitude to all of our sponsors, partners, presenters, and – of course – our attendees, for making this celebration of financial technology possible. We’ll see you next year!


Notes on methodology:
1. Only audience members NOT associated with demoing companies were eligible to vote. Finovate employees did not vote.
2. Attendees were encouraged to note their favorites during each day. At the end of the last demo, they chose their three favorites.
3. The exact written instructions given to attendees: “Please rate (the companies) on the basis of demo quality and potential impact of the innovation demoed.”
4. The six companies appearing on the highest percentage of submitted ballots were named “Best of Show.”
5. Go here for a list of previous Best of Show winners through 2014. Best of Show winners from our 2015 and 2016 conferences are below:
FinovateEurope 2015
FinovateSpring 2015
FinovateFall 2015
FinovateEurope 2016
FinovateSpring 2016
FinovateFall 2016
FinovateAsia 2016

FinovateEurope Sneak Peek: SaleMove

Screen Shot 2017-01-23 at 5.16.13 PM

Screen Shot 2017-01-23 at 4.27.53 PMA look at the companies demoing live at FinovateEurope on the 7 and 8 of February 2017 in London. Pick up your tickets today and save your spot.

SaleMove enables companies to identify and engage their highest-value website visitors through video, audio, chat, and dual-cursor cobrowsing – all without downloads or installations.

Features

  • Gain valuable insight and context about your website visitors
  • Increase online conversions through high-touch interactions
  • Improve customer support and satisfaction

Why it’s great
SaleMove breathes life into the online customer experience and enables companies to deliver an in-person experience online.

Presenter46268120_dan_headshot

Dan Michaeli, Co-Founder & CEO
Originally from Guatemala, Michaeli is the CEO and co-Founder of SaleMove. Since graduating from the University of Pennsylvania, Michaeli has focused on venture capital, tech/strategy consulting, and startups.
LinkedIn

Finovate Alumni News

On Finovate.com

  • StockTwits Partners with TradeIt to Expand Beyond Robinhood’s Brokerage.

On FinDEVr.com

  • SimplyTapp Launches New Payments and E-Commerce App, Gane.

Around the web

  • TransferTo partners with Wirecard to enable mobile money operators to offer mobile-to-mobile remittance services.
  • Ayondo announces deadline for 2017 social trading championship.
  • Hellenic Bank of Cyprus to deploy new digital banking platform from Backbase. Join Backbase at FinovateEurope in London next month.
  • StockTwits teams up with TradeIt to give community members ability to execute trades with major brokerages via new iOS app.
  • Xignite adds senior sales, business development talent; unveils new offices in New York financial district.
  • Bambu wins Best Early Startup award at Next Money in Hong Kong.
  • Wealthfront revamps Selling Plan to help users sell and diversify their company stock.
  • Arxan Technologies partners with Cisco as to protect connected medical devices.
  • South by Southwest (SXSW) selects Hip Pocket to showcase Hip Money at SXSW Accelerator Pitch Event in March

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.