NCR Overhauls Self Service Network for Oman’s BankDhofar; Expands ATM Access in India

Two headlines from NCR Corporation reflect the breadth of the company’s work with financial institutions and underbanked populations around the world.

First up is news that NCR has been selected by leading Oman bank, BankDhofar, to overhaul its current self-service banking network. The bank will also deploy NCR’s SelfServ 80 Series ATMs, upgrading BankDhofar’s current line-up of older NCR ATMs.

“BankDhofar is well known for being innovative and constantly striving to be ‘the best bank for its customers by making banking easy and always available,” AGM and Chief Information Officer, Dr. Tariq Taha said. Taha said the ATM upgrade will enable the bank to purse new growth opportunities as well as provide a “next-generation customer experience.”

The new ATMs have a widescreen display that enables multi-touch function and comes equipped with a cash dispenser that provides up to a 60-note bunch (approximately OMR 3,000) per transaction. Customers will also be able to deposit up to 4,000 notes and 400 checks. “We are proud to be the first in the country to offer this revolutionary technology that delivers intuitive and striking interfaces to access banking transactions and services on-the-go,” Taha said.

NCR also announced a special deployment of its ATMs in remote areas of India in an effort to better reach the underbanked. The company said the deployment of the small-footprint, SelfServ Select Edition Cash and SE Recycle ATMs will enable FIs to provide cash more readily to an economy that is more than 19% unbanked and conducts more than 50% of its retail transactions in cash.

“Financial inclusion is emerging as a new paradigm of economic growth that plays a major role in driving away poverty from the country by reaching and serving the underserved,” VP and GM for NCR Financial Services, Jose Resendiz said. “The new ATMs will allow financial institutions to modernize their ATM network, improve customer experience and extend their reach to serve areas where cash demand is strong.”

NCR’s global presence has been manifest in recent months. In January, the company’s technology was used to help Union Bank of the Philippines launch a prototype branch with an interactive teller. Back in the U.S., the same interactive teller technology was deployed at Tucson FCU in December. Winner of four GOOD DESIGN awards, NCR teamed up with Samsung to launch an all-in-one POS commerce station, NCR Silver Quantum in November and, in October, the company introduced its cloud-based NCR Mobile Payment solution.

Headquartered in Duluth, Georgia, NCR demonstrated a fully-immersive, virtual reality ATM experience featuring real-time remote collaboration at FinovateSpring 2017. The company trades on the NYSE under the ticker “NCR” and has a market capitalization of $4 billion. Bill Nuti is Chairman, President, and CEO.

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NCR Software at Center of Swiss ATM Harmonization Initiative

Technology from NCR will help drive a new initiative to modernize and upgrade ATMs used by Swiss banks. The project, ATMfutura, is being led by Switzerland’s SIX Group, and will standardize UI and user guidance on all ATMs in the country. The pilot begins this summer and continues through the balance of the year, with the new software from NCR, based on the company’s NCR APTRA Top Client Server, made available to all Swiss ATMs in 2018.

The goal of the ATMfutura project is to bring a common standard to Swiss ATMs – replacing more than 20 different solutions currently in use – making ATMs easier to use for customers and more cost efficient for FIs to run and manage. Among the features to be added as part of the “harmonization” of Swiss ATMs are mobile cash withdrawals using QR codes, the ability to choose cash denominations, and a voice-guided interface for customers with visual impairments. Many of these features are offered by certain Swiss banks; the ATMfutura project aims to bring these features to all Swiss ATMs.

Pictured: Digital Insight Labs Product Management Co-Lead Suzan Szollar demonstrating NCR’s VR Collaboration for ATMs at FinovateSpring 2017.

“We are proud of the trust that SIX placed in us with this project,” NCR Switzerland Country Manager Paul Thuer said. “The configuration and modernization of existing components for a new, standardized ATM software platform is a complex task that requires a trusting cooperation between both parties,” Thuer explained, adding that he felt the ATMfutura project would have a positive “lighthouse effect on other countries.”

Six Payment Services Division CEO Juerg Weber called the ATM software standardization “only the first step in the ATMfutura project.” Weber sees the project eventually providing Swiss banks solutions that help them further lower costs and boost usability of their ATMs “through standardization, volume purchasing options, and optimized processes.” Weber credited NCR for having the “long term experience, flexibility, and know-how” to manage a project of ATMfutura’s scale.

Founded in 1884 and headquartered in Duluth, Georgia, NCR demonstrated Virtual Reality Collaboration for ATMs at FinovateSpring 2017. Earlier this year, NCR introduced its SelfServ 80 Series ATMs, which feature 19-inch touch display drives and a tablet-like user interface. In February, the company announced that Bottomline Technologies had integrated NCR’s intelligent transaction processing platform, Authentic, into its Direct Faster Payment Service solution.

The largest provider of multivendor ATM software in the world, NCR is traded on the New York Stock Exchange under the ticker symbol “NCR.” The company has a market capitalization of $5 billion, and includes Finovate alum, Digital Insight, among its subsidiaries. Each day, NCR’s software, hardware, and services enable nearly 700 million transactions in verticals ranging from retail and hospitality to financial services and technology. William Nuti is CEO and Chairman.